Engineer Service

Objective Field Engineer

Military U.S. NAVY

Experience Stationed in Bremerton, WA. Honorable Dd in Bremerton, WA.

Honorable discharge.

*/** - */**

Education ITT Technical Institute

Bachelor of Science - Automated Manufacturing Technology, June

2003

ITT Technical Institute

Associate of Science - Electronic Engineering, June 2002

Work

Experience SWISSLOG Santa Barbara, CA

3/13 - Present

Field Service Engineer

. Provide 24 hour technical support to customers on operational

and maintenance of automated pharmaceutical equipment.

. Conduct telephone and on-site service, repairs, upgrades,

and/or installation of company products.

. Initiated preventive maintenance plan resulting in a decrease

of system malfunctions, breakdowns, repairs and service

calls.

. Troubleshoot systems effectively to component level using

electrical/mechanical schematics and diagrams.

. Provide proactive solutions that enhance customer operational

efficiencies therefore minimizing downtime.

. Train and coach pharmacists and pharmacy technicians on

proper operation of equipment.

. Produce accurate and efficient service reports, expense

reports, and all associated paperwork covering activities in

the field.

VENTANA MEDICAL SYSTEMS, INC. Los Angeles, CA

11/10 - 2/13

Field Engineering Specialist

. Provided technical support to customers on operational and

maintenance platforms of laboratory equipment.

. Conducted on-site service, repair and/or installation of

company products.

. Initiated and performed preventative maintenance and routine

modifications as required per company policy.

. Reduced repeat site visits by accurately

troubleshooting/repairing instruments on first time visit;

therefore increasing operational effectiveness by minimizing

down time.

. Maintained key clients/accounts satisfied by providing

exceptional service and customer relations.

. Trained and motivated colleagues to meet or surpass

expectations by utilizing hands-on training techniques.

. Performed independently without close supervision.

. Established a record of consistency and reliability such as

completing projects on time.

. Produced accurate and efficient service reports, expense

reports, and all associated paperwork covering activities in

the field.

innovation associates, Los Angeles, CA

2/08 - 7/10

Robotic Field Service Engineer

. Conducted installation and repair of automated prescription

dispensing robots.

. Increased group efficiency as measured by time and quantity

parameters by 30%.

. Streamlined and headed initial start-up projects for new

contracts.

. Organized and coordinated a team of ten engineers for start-up

project for new client.

. Trained and coached pharmacists and pharmacy technicians on

proper operation of equipment.

. Established and implemented proper inventory of parts required

for repairs and upgrades.

. Administered paperwork to meet FDA requirements.

. Initiated leadership skills by training in-house engineers on

proper operation and repair of high

volume prescription filling robots.

. Provided technical support to a diverse customer base that

included retail pharmacy chains, large

prescription fulfillment warehouses, hospitals, and

government/defense customers.

HONEYWELL, Camarillo, CA

9/07 -

11/08

Distributed Control Systems Engineer

. Designed, installed, and tested sophisticated automation

systems in industrial environments leading to improvements in

the facility's quality, efficiency and production.

. Introduced new control strategies in order to minimize

environmental impact.

. Developed procedures that minimized down time during facility

shutdowns.

. Implemented required integration of multiple automated

systems.

. Performed hardware and software design activities; provided

integration support; and configured system instrument

databases and control system custom graphics and reports.

. Created and performed commissioning tests.

. Maintained project schedules and budgets.

KOKUSAI SEMICONDUCTOR EQUIPMENT CORP., Vancouver, WA

1/05 - 9/07

Robotic Field Service Engineer

. Provided support to industry leader INTEL.

. Diagnosed and repaired vertical diffusion furnaces by

troubleshooting to the component level on robotic handling;

system network; furnace temperature control; and gas delivery

systems.

. Installed, set up, and programed semiconductor manufacturing

equipment resulting in qualifying furnace systems for client

turnover.

. Maintained wafer processing equipment by performing periodic

preventative and corrective maintenance; ensuring optimal

tool performance; and meeting rigorous uptime requirements.

CELERITY, Tualatin, OR

12/03 -

1/05

Integrated Gas Systems Technician

. Assembled gas delivery systems using hand and power tools,

electrical parts and components.

. Worked in a clean room environment.

. Utilized blueprints and schematics to troubleshoot repair to

component level.

. Conducted inspection and Quality Control on gas systems to

verify no leaks were detected.

HAMILTON SUNDSTRAND, Long Beach, CA

8/01 - 4/03

Aircraft Component Technician

. Inspected, repaired, and assembled various vital aircraft

components.

. Operated hydraulic and pneumatic tools to test reliability of

overhauled components.

. Administered paperwork to meet FAA requirements.

. Assembled, tested, and calibrated parts utilizing blueprints,

routings, and printed procedures.

. Operated hand and machine tools along with electrical /

mechanical measuring devices.

. Conducted electronic and/or electromechanical assembly work of

high complexity.

. Implemented electronic trouble-shooting and rework of production

items.

Skills

. Fluent in Spanish.

. Knowledgeable in Microsoft Word, Excel, and PowerPoint.

. Knowledge in electronic components: resistors, capacitors,

transistors, diodes, transformers, and inductors.

. Knowledgeable in hardware, software, electrical, mechanical,

and pneumatic troubleshooting.

Awards

. The National Defense Service Medal

. Armed Forces Expeditionary Medal

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