Customer Service Sales

ELOY RAMIREZ

P O BOX ***** Phoenix, AZ. ***** 623-***-**** *********@*****.***

OBJECTIVE

To seek a position with a highly successful organization that will allow me to use my extensive

work experience and knowledge to benefit the company.

Q UALIF ICAT IO NS

S ales Manager for 5 years - Assigned sales leads / Filed daily reports / Held weekly team and

one on one meetings with assigned staff / Supervised office activities . T rained agents on

achieving exceptional customer service standards, appointment setting, face to face sales

presentations in office and field. A chieved and surpassed all company sales and retention

goals, earning multiple awards and bonuses. E xperience of 40+ years in the Customer Service

field. H andled inbound calls from prospective clients. P laced outbound calls to referrals

regarding interest in family’s future security. S ettled disputes w/clients on company's

behalf / Filed death claims on behalf of clients. A ssisted Americo in translating brochures to

Spanish and Implemented ideas in facilitating EFT bank withdrawals.

EXPERIENCE

Arizona Life A&H License 05/16/1986 to Present 27 years of Life Insurance Sales

experience. Bilingual, Fluent: English/Spanish. Independent Insurance

Broker 01/15/10-Present COMPANIES: Health Choice Generations Medicare MAPD

enrollments From: 01/08/08 - 01/08/2010 Enrolled eligible

members in Medicare Advantage plan Independent Broker, Mortgage Life Ins.

Sales, From: 03/01/00- 12/31/07 Reason left: Real Estate

market crash in Arizona, Leads not available Family Life Ins. Mortgage Life

Insurance Sales. 02/01/91 - 02/08/00 Reason left: Company ceased Life

Insurance sales Washington National Life Ins. Co. from: 03/01/86 -

01/16/91 Reason left: Company ceased selling Life Insurance.

Accomplishments: Chairman's Club / President's Club / Million Dollar Club

12 times

EDUCATION / SKILLS

High School: Le Grand Union High, Le Grand, Ca. Sept, 1960 - June, 1964

High School Diploma College: El Paso International Business College Sept, 1964 -

May, 1966Major : Accounting, 2 Years.

Computer Literate Proficient in Microsoft Office Bilingual Ability Public Speaking

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