Customer Service Marketing

Winkyn Paulino

American Express Customer Service Associate at Pitney Bowes Software

**********@*****.***

Experience

American Express Customer Service Associate at Pitney Bowes Software

March 2013 - Present (7 months)

• Prepare materials for time-sensitive packages, documents and mailings including: applying postage,

preparing items for shipment or collection, distributing items as needed, ensuring items are properly labeled,

and documenting data according to management guidelines and regulations while paying attention to detail.

• Provide excellent customer service and represent American Express’ brand of efficiency and high standards

of professionalism. Respond promptly to concerns and complaints of clients; liaise with management.

• Demonstrate flexibility in satisfying customer demands in a high volume, productive environment

Assistant Afterschool Program Coordinator at Ascension School NYC

September 2012 - December 2012 (4 months)

• Maintain proper records required for program administration and evaluate statistics to ensure effectiveness.

• Respond promptly to concerns and complaints; liaise with higher authorities and parents regarding

solutions.

• Responsible for supervising children attending the programs.

Personal Assistant at Actress Ebony Jo-Ann

January 2012 - October 2012 (10 months)

• Create and disseminate marketing materials for events, appearances, and lectures on various media and

social networks.

• Prepare and manage correspondence such as phone calls, emails, faxes, and mail on a regular basis.

• Handle queries and coordinate travel arrangements as well as book appointments and manage household

calendar, personal and social calendars.

• Responsible for daily activities such as organizing the home office and other areas, in addition to running

errands, ordering stationary and office supplies.

Marketing Coordinator at Young Adults Real Life T.V Show

January 2009 - March 2012 (3 years 3 months)

• Participated in a discussion forum that critically examined the various social issues impacting the realities,

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experiences and lives of young adults in our society.

• Assisted with the organizing, marketing, and publicity of the TV show’s programs and promotional events.

Worked with various different software such as Adobe Photoshop and Final Cut Pro.

• Developed marketing strategies to help the show achieve a large fan base and viewership as well as

managed extensive online marketing campaigns and published write ups on social networking websites.

Intern at Mechanical Contractors Association of New York

June 2007 - January 2008 (8 months)

• Accomplished office duties (watered plants, stocked rooms, and sorted mail) and errands (taking out mail,

shopping for office supplies, pick-up and deliveries) all in a timely manner.

• Prepared and revised letters, documents, as well as data entry.

• Copied, handled filing, incoming and outgoing mail and faxes, including FedEx and certified mail.

Skills & Expertise

Bilingual English and Spanish

Proficient in Microsoft Office, Adobe Photoshop,

Final Cut Pro, and FL Studio

Experience in Social Media Marketing, Email (2 years experience)

Marketing, and Direct Marketing

Exceptional research and organizational skills

Computer savvy and proficient in both Mac and PC

Creativity

Drawing

Mathematics

People Skills

Time Management

Languages

English (Full professional proficiency)

Spanish (Native or bilingual proficiency)

Volunteer Experience

Program Volunteer/Member Alumni at Our Children's Foundation

January 1997 - Present (16 years 9 months)

• Assist and supervise children age 9-13.

• Co-facilitate meetings and workshops for summer youth program.

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As an alumni, I still continue to volunteer and show support to this organization in any way I possibly can.

Assistant Troop Leader at Boy Scouts of America

September 1997 - Present (16 years 1 month)

• Achieved Eagle Scout rank for completing tenure, leadership, and merit badge requirements.

• Assist troop leader in overseeing troop responsibilities and organizing camping events as well as compile

weekly lesson plans and extensive community service projects in correspondence with Scout Handbook to

encourage scout advancement.

• Assist and lead weekly Scout meetings, overnight, and day trips with children age 13-18 years old. Record

and compile photographic albums of trips, special events and meetings.

Mentor at Mentoring Program at Siena College

September 2005 - December 2009 (4 years 4 months)

• Tutored students in math and reading from a wide variety of backgrounds to help improve their literacy

skills, math skills, and attendance. Provided assistance to teacher in maintaining a constructive learning

environment.

• Evaluated and documented progress, accomplishments, and growth in academics, self confidence, social

skills, and willingness to participate.

Education

Siena College

Bachelor's degree, Marketing, 2005 - 2012

Activities and Societies: Black and Latino Student Union

-Organized and promoted on campus activities related to the experiences of Blacks and Latinos.

Honors and Awards

Inducted into National Honor Society

Holder of Advanced Regents Diploma

Obtained the Eagle Scout Award and Order of The Arrow- Scouting's Honor Society

Interests

Music production, new technology, professional networking, international travel, fitness, and photography

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Winkyn Paulino

American Express Customer Service Associate at Pitney Bowes Software

**********@*****.***

Contact Winkyn on LinkedIn

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