Customer Service Manager

Location:

Posted:

October 04, 2013

James Church 614-***-**** (home) 614-***-**** (mobile) Gahanna, Ohio

Summary

My work history will reflect that I have developed through knowledge and skills with the following job

requirements. I have strong interpersonal skills with self-directed abilities to prioritize and delegate

policies and procedures. I adjust well to constant changes and I'll make a great team member.

Experience

Account Manager, ISYS April 2010 - Present (3 years 2 months) • Lewis Center, Ohio

I deliver innovative solutions in Telecom Expense Management services and IT consulting to government

and commercial clients. I have been providing advanced IT solutions to a broad range of U.S. Federal

Government agencies

Skills: Computer Programs, Microsoft Excel, computer typing, wireless networking

Business and Financial Operations Management JP Morgan Chase Bank August 2007 - August

2009 (2 years) • State: Ohio

I was customer Service Account manager for small business owners and highly skilled in Customer

service. I operated in a fast pace inbound call center, requiring good computer skills and quick decisions.

Skills: Typing, All computer skills, Customer service, Banking, Math and accounting.

PRIVATE FIRST CLASS AR MY NATIONAL GUARD OH IO July 2000 - July 2008 (8 years) •

Columbus, Ohio

I WAS PLATOON LEADER AND IN CHARGE OF 30 ARMY MEMBERS. I WAS IN THE ARMY

NATIONAL GUARD FOR 8 YEARS KEEPING AMERICA SAFE.

Skills: M I L ITARY CO MBAT, FIRST AID, M ILTARY CO MPUTER SKILLS.

Customer Account Managing Consultant Discover Financial Services (inc.) / Discover Card October

2003 - July 2007 (3 years 9 months) • State: Ohio Account Manager/ Customer Service. I worked in an

inbound call center for personal credit cards. I worked in a fast paced environment with high computer

skills needed. I made Sales at a high level to help are card members with their personal banking needs.

Skills: Typing. Computer Skills, Customer Service, banking, and accounting. I was an Assistant

manager for room service.

The Blackwell Inn September 2002 - July 2003 (10 months) • State: Ohio Assistant manager. I was an

assistant manager for Room Service and the restaurant where I Delegated responsibility's for employees.

Education Westerville North High School - 1993-1997 Received my diploma.