Customer Service Sales

Bamidele T. Tinuoye

**** **** **** *** **, NY, **031 Apt # E22C Phone: 1 (347) 391 - 4717 OR 1 (212) 368 - 1829 **********@***.***

SUMMARY

A professional with extensive experience in the customer service industry. Highly developed customer service, administrative skills,

and travel & tourism field. Demonstrated success in achieving goals through planning and effective implementation. Oriented leader

with excellent communication and interpersonal skills.

PROFESSIONAL EXPERIENCE

BARCLAY’S CENTER New York City, NY

Stand Lead Supervisor 11/ 2012 – Present

• Responsibility to ensure that the customers are taken care of as well as my fellow co workers.

• Properly opens the stand for the shift and opening inventory and intake for the whole stand on events.

• Maintained the stand is clean of all waste, usage of chargeable and non chargeable items to keep control profits.

• Administer the rules and policy of the company to keep a safe environment for all employees and staff.

• Responsible for confirming all shortages of items are accounting for which

is confirm during the closing counts.

ARIKAIR/AVIAREPS – New York City, NY

Travel Consultant Supervisor 12/ 2008 – 8/2012

• Accurately priced, quoted, and ticketed for all domestic and international fares with the use of amadeus, garbriel and sabre

system.

• Prepared daily reservations for all airlines tickets, refunds, and exchanges. Knowledge of GDS system, & Airline Reservations

system

• Maintained clients accounts, company files, reviewed billing, updated client’s information through the airline computer

system.

• Assisted agents and directed customers with day to day operations including all cash and credit transactions for all airline

tickets.

• Closed all sales, leads, and up sold when possible with travel agents and

individual passengers in all aspects of ticketing.

CLUB ABC TOURS/EUROFLYVACATIONS – Bloomfield, NJ

Travel Consultant 06/ 2005 – 9/2008

• Assisted passengers with internet based reservations

• Quoted and collected payments for all reservations made in house.

• Handled all reservation functions as necessary.

• Assisted travel agents and individual passengers in all aspects of ticketing and reservations.

• Processed refunds and claims, maintained ticket stock inventory and performed administrative duties related to the position.

MLB ADVANCED MEDIA – New York, NY

Technical Helpdesk Support 01/ 2005 – 5/2005

• Responded to customer inquiries, regarding mlb products, billing, e mails, and Internet support.

• Maintained customer records by updating or cancellations of account information.

• Answered incoming calls on multi line switchboard.

• Resolved product and technical problems by clarifying the customer complaint

• Data entered customer information

EDUCATION:

New Jersey City University, Jersey City, New Jersey Bachelor of Science in Business Administration, May, 2013

Minor: Business Management

COMPUTER SKILLS:

Experienced in Windows XP, Outlook, Word, PowerPoint, Excel. And Internet Explorer.

SKILLS:

• Communicate and listen well to others.

• Organize well, responsible worker.

• Effectively coordinates information and task execution.

• Work effectively with others.

REFERENCES:

Available upon request

Contact this candidate