Customer Service Assistant
Resume:
Nancy Cordova
Apt. **B
New York, NY 10025
**************@*****.***
State University of New York at Cobleskill, Cobleskill, NY
Education
Bachelor of Business Administration
July 2013, GPA 3.4
Associate in Science, Business Administration
May 2010, GPA 3.38
Manchester Metropolitan University, Manchester, United Kingdom
Worldwide Exchange & Study Abroad - Business Administration
Fall 2012
Phi Theta Kappa National Honor Society
Honors
Chi Alpha Epsilon National Honor Society
SUNY Cobleskill Dean's List, Spring 2012
SUNY Cobleskill Dean's Honorable Mention List, Fall 2008 - Spring 2010
SYEP/ Green Teens Intern & Borough Office Assistant Queens, NY
Employment
New York City Department of Parks & Recreation - The Overlook Summer 2013
Conducted online Summer Youth Employment Program (SYEP) worksite
applications for parklands
Collected weekly SYEP reports from the field posts and produced a borough
wide weekly report on attendance and projects
Collected center membership and attendance data and enter in a weekly
borough wide spreadsheet report
Monitored weekly AED online reports and ensured all facilities were reporting
accordingly
Attended Borough Staff Meetings to inform managers on the SYEP status,
membership/attendance and AED status reports.
Produced and conducted PowerPoint presentations on the above topics,
showing data percentages of accomplishments relative to desired objectives, to
inform managers of progresses and areas in need of improvement
Assisted with the coordination of special events
Sports Authority
New York, NY
Apparel/ Footwear Sales Associate 03/2013 - Present
Promote the apparel/ footwear products and convince customers to purchase
new products
Assist customers in clothing/footwear selection as per fashion and size
Take phone orders and also contact neighboring Sports Authority stores for stock
item availability
Provide translation assistance for Spanish-speaking customers
Ensure better quality services by maintaining good relationships with the
customers
Nancy Cordova 646-***-**** **************@*****.***
Customer Service Associate/ Cashier
Assist customers with inquiries and payments
Provide translation assistance for Spanish-speaking customers
Ensure better quality services by maintaining good relationships with the
customers
Maintain thorough knowledge of store merchandise
Polytechnic Institute of NYU
Brooklyn, NY
Resident Assistant, Office of Residential Life 06/2011 – 01/2012
Initiated, organized, motivated, attended, and supervised programs and activities
within the residence halls and the Institution
Demonstrated to and helped residents recognize the relationship between
individual freedom and the rights of others, leading to the development of
appropriate assertive behavior
Available and accessible to students for both formal and informal individual and
group contact
Office Assistant, Career Management Center 09/2011 – 12/2011
Performed general administrative work, including faxing, copying, mailing, cold
calling and acted as receptionist when needed
Scheduled and coordinated meetings, interviews, appointments, events and
other similar activities for supervisors
Fitness Center Monitor, Athletics Department 09/2010 - 12/2011
Cleaned and “wiped down” all equipment on a regular basis as scheduled with
documentation
Understood and enforced all NYU-Poly policies and procedures in a firm, fair,
and consistent manner
Oversaw the facility at all times to ensure the safety of participants and security of
equipment
SUNY Cobleskill
Cobleskill, NY
Lead Peer Counselor, Education Opportunity Program (EOP) Summer 2009
Supervisor - Assigned and monitored all job duties compliant with all directives
given to my assistants
Attended staff meetings and assisted with social activities
Peer Mentor, Merits Program Fall 2008
Conducted weekly meetings with students to follow up with any issues or
concerns they may have
Developed leadership and interpersonal skills
Assisted/ tutored students with homework assignments
Proficient in Windows Vista, Windows XP, Windows 2010, Microsoft Office 2010,
Related Skills
Excel
Bilingual in Spanish and English
Contact this candidate