Customer Service Representative

Judy A. Jones

**** ******* ****** *******, **. **909

706-***-**** ************@*****.***

Customer Service Representative/Administrative Specialist

“Outstanding Professional that’s Committed to Excellence”

Excels in providing quick resolutions to customers’ complaints

Sole employee in Prepaid Program increased sales by 7%

with an ending total of 898 members

Strong attributes in team-management/leadership/communication

Processed Accounts Receivables combined with cash receipts

of $50,000 to $60,000 weekly with 100% accuracy

Professional Experience

Coastal Electric Cooperative, Hinesville, GA 2003-

2012

Customer Service Representative I

Performs a variety of administrative and clerical functions in support of the activity to which

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assigned.

Receives and reviews incoming documents for completeness taking or coordinating and tracking

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required action. Establishes and maintains offices files in accordance with regulatory

guidance/procedures.

Responds to customer inquires and complaints providing general information and assistance

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concerning office function, established procedures, etc.

May be responsible for automated time and attendance processing.

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May perform a variety of complex typing.

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Education/Training

• Savannah Technical College, Hinesville, GA Business Administration

Attended

• Central Texas College, Fort Leonard Wood, MO Business Administration

Attended

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• Problem Identification and Decision Making, Hinesville, GA

Training

• 2006 User’s conference/Arrangements and Collections, Hinesville, GA

Training

• OJT Coaching Presentation Appreciation, Colorado Springs, CO

Training

• Records Management Training, U.S. Air Force, Wiesbaden, GE

Training

• Lindsey Education Center, Wiesbaden, GE

Training

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License/Certificate

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• Handling High Bill Complaints

Certified

• Customer Service Specialist

Certified

Contact this candidate