Customer Service Administrative Assistant
Resume:
Leslie M. Lujano
ADDRESS
Houston, TX 77084
TELEPHONE
********************@*****.***
LANGUAGES
English/Spanish
SKILLS
Microsoft Office
Excel
Outlook
PowerPoint
Word
Professional Experience
Executive Assistant/2012-2013 Comanche Contractors. LP
• Managed and maintained executives’ schedules
• Prepared invoices, reports, memos, letters, financial statements and other documents, using word
processing, spreadsheet, database, presentation software
•
• Read and analyzed incoming memos, submissions, and reports to determine their significance and
plan their distribution
•
• Opened, sorted, and distributed incoming correspondences, including faxes and email
•
• Filed and retrieved corporate documents, records, and reports
•
• Greeted visitors and determined whether they should be given access to specific individuals
•
• Prepared responses to correspondences containing routine inquiries
•
• Knowledge of administrative and clerical procedures and systems such as word processing,
managing files and records, designing forms, and other office procedures and terminology
•
• Knowledge of principles and processes for providing customer and personal services. This
includes customer needs assessment, meeting quality standards for services, and evaluation of
customer satisfaction
• Certified Notary Public for the state of Texas
Optician /2011 - 2012 Matrix Vision
• Answered telephone to schedule future appointments, provide information or forward call.
• Filed and maintained records.
• Greeted persons entering establishment then determined nature and purpose of visit in order to
ultimately direct visitor to specific destination.
• Dispended opticians fit eyeglasses and contact lenses following prescriptions written by
ophthalmologists or optometrists.
• Verified and Submitted insurance claims for all the patients.
• Performed Prelim Exams on all patients.
Customer Service Representative/2010 - 2010 Farmers Insurance
• Responded to inquiries from customers.
• Prepared quotes and explained coverage.
• Maintained detailed records of customer transactions and concerns.
• Followed-up on customer interactions.
• Input data into the computer and organized filing systems.
Administrative Assistant/2008 - 2009 Premier Specialists
• Maintained schedules, calendars, and appointments.
• Handled incoming mail, deliveries, and other material.
• Set up and maintained filing systems.
• Set up and documented work procedures.
Education
• Cypress Springs High School, Cypress, TX
• 2006 - 2009
• Graduated in top 15% of class and 1 year ahead of schedule
Refrences
Available upon Request
Contact this candidate