Customer Service Manager

Liliana Gallardo

**** **** **. #** *** Diego CA *2115

C: 760-***-**** E mail: *****.**@*******.***

Objective

• Proficient in MS Word, Power Point and Excel

• Effective customer service skills

• Creative problem solving skills

• To obtain an entry level position with a company where I can utilize my skills acquired

from my education, job experience and to gain further experience while enhancing the

company’s productivity and reputation.

Qualifications

• Bilingual

• Team worker

• Responsible

• Excellent management skills

Experience

Customer Service Associate 12/2011 – 8/2013

Hollister Co. El Centro, CA

Provides prompt, courteous customer service

Performs housecleaning duties necessary to maintain store cleanliness and basic upkeep and

cleaning of all equipment in the store

Maintained proper inventory levels and shift audits

Counted money

Cashier experienced

Clerk I 3/2011 8/2011

Imperial Valley Regional Occupational Program El Centro, CA

Place materials into storage

Find and retrieve information from files

Add new material to files

Sort and classify materials filed

Scan incoming material to determine how and where to file

Greet customers

Prepared Invoices and purchase orders

Scheduled appointments

Performed fingerprint services

Teller 8/2010 2/2011

Bank Of America

Excellent customer service: answered questions, and greet customers

Rolled, counted and coined money

Basic teller transactions: payments, transfers and deposits

Assisted MVP assistant manager with paperwork

Maintained cleanliness and organization

Processed bank deposits and withdrawals

Education

Associate in Science: Business administration 8/2008 5/2012

Imperial Valley College Imperial, CA

Bachelor of Science : Public administration 8/2012 Present

San Diego State University San Diego Ca

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