Customer Service Manager

Iris Rosado

**** ******** ****

Apartment ***

Houston, Texas 77080

Cel:713-***-****

Email: ******.******@*****.***

Summary

A highly qualified Office Administrator with over seven years’ experience in overseeing daily office operations

is currently interested in obtaining a career with a distinguished and honorable organization. This Office

Administrator rises to the challenge of new projects, receives satisfaction from implementing new methods and

seeing tasks to completion. Demonstrates effective leadership skills and in the absence of the manager

performs a lead role. This Office Administrator has excellent presentation and communication skills by

developing and maintaining positive relationships with co workers from diverse backgrounds. In addition this

Office Administrator is bilingual, fluent in speaking and writing both English and Spanish languages.

Education

Monroe College – Bronx, NY 2002 2003

Associates Degree – Computer Office Technologies

Volunteer Management Group – New York, NY 2008

Volunteer Management Certificate

Professional Experience

Cameron March 2013

Present

Engineer Assistant/Drilling Pressure Control

Develop an understanding of Cameron’s Pressure Control products and materials. Coordinate with cross functional

teams consisting of Managers, Engineers and project personnel in the review, updating and classifying of engineering

materials for uploading in SAP. Review engineering design drawing to assist in the classification process. Proofs read

engineering documents and generate monthly reports. Responsible for the general engineering data support.

New York Presbyterian Hospital 2005 2012

Office Administrator/Staff Assistant Support Services

Coordinates and monitors hospital facilities systems. Able to multi task, switch gears at a moment’s notice, prioritize

and manage multiple projects to closure. Encompass a wide variety of administrative and project related task throughout

multiple departments and hospitals. Communicate regularly with management, vendors, housekeeping, security, and

staff to address ongoing strategies, responsibilities and concerns. Provide administrative support by scheduling

meetings, documentation preparation, arranging travel, coordinate director’s calendar, maintaining databases and files,

and all basic administrative functions. Assist with event planning, including staff meetings and special events, arranging

facilities, caterers, and other logistics. Monitor and report staff timecard compliance, accounts receivable and payable,

and ensures coverage throughout the division. Schedule and maintain meetings for Program Director and Manager .

New York Presbyterian Hospital

Staff Assistant Recruiter/Volunteer

Provided support to the volunteer services division of New York Presbyterian Hospital. Ensure productivity and

operational goals met and exceeded expectations set by management. Screened and interviewed candidates for

prospective volunteer placement while ensuring that applicants meet volunteer requirements. Process volunteer

references, drug test, and any other pre volunteer background investigation required for placement. Responsible for

assisting volunteers, organized and audited volunteer files to ensure compliance. Facilitated special recruiting

events, volunteer orientation, annual conferences, and collaborated with community and school based programs.

Chaired the Performance Improvement team and initiated new methods and procedures to set standards, enhance, and

improve department’s customer service techniques. Basic office duties; filing, posting data, operate simple office

machines, mail letters and packages, organized office and storage areas.

New York Presbyterian Hospital

Spanish Medical Interpreter

Primary contact and lead medical interpreter for Hispanic/Latino patients and families who needed medical information

translated. Provide translation services in accordance with hospitals’ code of ethics policies and procedures. Promoted

the highest level of professionalism and customer service; and had strong interpersonal and communication skills with

patients, families, and staff. Supervised and dispatched interpreters to areas requiring services. Collaborate with the

volunteer department in training/placing volunteers in the Interpreter Services department in order to maximize

services. Dispatched and supervise dedicated hospital medical interpreters as well as per diem agency interpreters.

Conducted monthly statistical reports which include utilization and expenses of services provided. Assist in the

implementation of new signage and distribution of badges and/or access cards throughout organization.

La Cruz Azul de Puerto Rico Health Insurance 2006 2006

Administrative Assistant/Benefits Specialist

Preauthorized member benefits and pre requisites for services provided. Assisted Case Managers in the evaluation

process to determine if initial clinical information presented meets medical necessity criteria or requires additional

medical review for pre authorization of treatment and/or services. Communicate between service providers and

insurance carrier with preauthorization information. Documented the results of clinical review and entered in the pre

certification computer system. Facilitator of special projects, community outreach, and health fairs.

Computer Application Skills

Microsoft Office 2007 (Outlook, Internet Explorer & FireFox

Sentact – (Compliance Services)

Word, Excel and Access)

ScrubEx – (Inventory Control System)

Lawson – (Financial, Procurement, and

Volunteer Work – (Volunteer Database)

human resources software)

DVS – (Volunteer Database)

Kronos (Time keeping application)

ICOMS – (Billing System)

LinenWeb – (Linen Management

People Soft (Human Resource

System)

Management Systems)

Bedtracking – (Hospital Bed

SAP/Optimus

Management System)

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*References Furnished Upon Request*

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