Customer Service Quality

Dazzmine Bailey

** **** ****, **********, ** ****5 ~ 864-***-**** ~ ********.******@*****.***

Professional Objective

Seeking a position with a strong organization, where I can utilize my education and past work experience to further

achieve the company’s goals

Administrative Skills

WPM 45 Creating Reports

Extensive Customer Service Experience Written and Verbal Communication

Microsoft Office Organizational Skills

Telephone Etiquette Work Keys Certificate-Silver

Filing, Faxing, Mailing, Copying Thorough Decision Making

Record Management

Skill Set

• Proven relationship-builder with unsurpassed interpersonal and customer service skills

• Work independently, initiator, and pay strong attention to details

• Exceptional listener and communicator who effectively conveys information verbally and in writing

• Exceptional multitasking and prioritization skills

• Proficient in Microsoft Office

• Excellent monitoring, analytical thinking, organizational and supervisory skills

• Problem analysis, use of judgment and ability to solve problems efficiently

Education

Associate of Science Degree in Administrative Office Management

Virginia College, Greenville, SC, June 2013

Pleasant Valley Connection, Greenville, SC 04/2011 – 06/2011

Externship/Administrative Office Manager

• Ensured each patient files were complete with medical history, authorized visitors, and all patient

information

• Filed paperwork, entered data into Microsoft Word and Excel, and answered telephones

• Prepared outgoing mail and received incoming mail

Work Experience

Lumbee Enterprises, Greer, SC 03/2013-Present

Quality Inspector

• Inspect the quality of the product

• Record any defects on inspection sheet, report defects to zone lead

• Maintain the functionality of the parts that are inspected

• Approves finished quality product and rejects defective products for rework

OmniSource, Greenville, SC 09/2012-03/2013

Quality Inspector

• Inspect the quality of the product

• Record any defects on inspection sheet, report defects to zone lead

• Maintain the functionality of the parts that are inspected

• Approves finished quality product and rejects defective products for rework

Confluence, Easley, SC 01/2011 –08/2011

Assembler

• Assemble kayaks and canoe

• Work within a two person team to complete at least 24 kayaks and canoes per shift

• Inspect product for defaults and return to appropriate site as necessary

Nicole’s, Mauldin, SC 11/2009 – 09/2010

Retail Customer Service

• Organized merchandise and stocked inventory, assisted with product selection

• Answered telephones and set up new customer accounts, completed register transactions

• Maintained confidentiality of customer records

Dazzmine Bailey

Pg. 2

Spartanburg Humane Society, Spartanburg, SC 05/2008 – 01/2009

Assisted customers with the adoption of new pets, consulted with new pet owners regarding proper care of

adopted pet

• Answered telephones and set up new customer accounts, completed register transactions

• Maintained confidentiality of customer records

Contact this candidate