Customer Service Sales

Alexandra Topper

**** ********* **, *******, ** *7040 - 832-***-**** (C) - *********@*****.***

Career overview

Highly enthusiastic customer service professional with three years client interface

experience, Call Center Representative versed in customer support in high call volume

environments. Superior computer skills and telephone etiquette, Organized, independent

worker with strong time management skills. Detail-oriented and able to learn new tasks

quickly and effectively.

Core strengths

• Strong organizational skills • Highly responsible and

• Active listening skills reliable

•

• Energetic work attitude Opening/closing procedures

•

• Store maintenance ability Microsoft Office

•

• Invoice processing Detail-oriented

•

• Telecommunication skills Excellent multi-tasker

Accomplishments

Recognized by peers and management for going above and beyond normal job functions.

Customer Assistance

• Worked with company systems such as Live Support and diligently completed all

assigned tasks, working overtime as needed.

Quality Communication

• Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and

high-speed delivery to residential and small-business customers.

Customer Service

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key

accounts.

Customer Interface

•Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product,

promotions and orders.

Database Maintenance

• Assisted in the managing of the company database and verified, edited and

modified members’ information.

Work Experience

Renew Body Contouring

Houston, TX

Technician January 2011 – June 2012

Greeted Customers when it was time for treatment Consultations with new customers to

review procedures. Clerical work in the office when not doing treatments with customer

such as scheduling treatments, making gift cards, ordering products, creating business

cards, and much more. Cleaned treatment rooms daily for self and other technicians and

the beginning and end of day for the next business day purposes. Took payments from

customers and made receipts.

State Farm

Houston, TX

Temporary Receptionist September 2011 – April 2012

Processed applications, payments, corrections, endorsements and cancellations. Called

100+ warm leads each week to expand client base. Promoted agency products to

customers in person, on the telephone and in writing. Promoted client retention through

high-quality service and follow through.

Kati Sport Cap

Houston, TX

Customer Service Representative May 2012 – March 2013

Maintained up-to-date knowledge of store policies regarding payments, returns and

exchanges. Prevented store losses using awareness, attention to detail and integrity.

Organized weekly sales reports for the sales department to track product success. Created

new processes and systems for increasing customer service satisfaction. Achieved high

sales percentage with consultative, value-focused customer service approach. Worked as

a team member performing cashier duties, product assistance and cleaning. Expressed

appreciation and invited customers to return to the store. Managed quality

communication, customer support and product representation for each client. Promptly

responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Successfully interacted with customers and retail buyers to expedite orders. Responsible

for ringing up customers in a timely manner and guaranteeing high level of customer

service. Accurately logged all daily shipping and receiving orders. Recommended,

selected and helped locate merchandise based on customer needs and desires.

Education 2010

Jersey Village

High School Diploma

Houston, TX 77040

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