Customer Service Manager

Lissette Kam

***** **** *** #***. *******, Texas, 77084 . phone 281-***-****

E-MAIL ***********@*****.***

objective

To find a challenging position that utilizes my marketing, customer service,

administrative, compliance/regulatory and purchasing experience and skills. To work for

a company that provides the opportunity for professional growth.

Experience

DECEMBER 2012 -APRIL 2013 TOP NOTCH SOLUTIONS HOUSTON, TX

Executive Assistant

Schedule executive meetings and travel plans are one of the important duties that an

executive assistant need to perform. Assisting executives in all possible works likes

in meetings, preparing documents and presentations. Greet and attend phone calls from

clients and also respond to the emails received from clients and concerned party

members without fail. Ensure client's satisfaction with company services. In charge of

complete office operations as well as customer service. Assisted marketing and sales

events for clients. Also assisted accounting and HR departments.

May 2010-December 2012 JUST ENERGY LLC Houston, TX

Compliance Specialist

Assist in originating, implementing, and maintaining the compliance programs to ensure

conformity and adherence with all applicable state and federal laws and regulations.

Help in the coordination and support of compliance audits and examinations. Perform a

variety of routine daily tasks; review reports, prepare correspondence; and participate

in special department projects. Interact with other Corporate Risk Controls groups,

Sales, Executives, Operations, HR, Legal and Regulatory for knowledge gathering and

issue resolution. Ensure that policies and procedures are continuously monitored and

evaluated, specifically activities associated with marketing and execution of processes

as they relate to the products, markets and sales offices. Communicate both written and

verbally with third party government and regulatory bodies to address escalated issues.

Identify gaps and opportunities with the business' procedures, terms and conditions,

contracts, products, etc., and provide resolutions. Manage and ensure that assigned

national and international markets (9 Regional Sales Offices/Independent

Contractors/Employees) are in compliance. Implement action plans for

contractors/employees, investigate cases, provide coachings, apply remedial actions,

and terminate when necessary. Complete thorough investigations and identify fraud.

Supervisor

Responsible for providing quality and efficient customer service to customers through

the daily management of a team of up to 30 employees to include hiring, motivating,

recognizing and rewarding, coaching, counseling, training and problem solving.

Additionally, responsible for assisting manager with development, analyses and

implementation training, participate in the new hire interview process, and

reward/recognition programs. Handeled escalations. Promoted to Compliance Specialist

within one month.

Customer Service Representative

Attract potential customers by answering product and service questions; suggesting

information about other products and services. Resolve product or service problems by

clarifying the customer's complaint; determining the cause of the problem; selecting

and explaining the best solution to solve the problem; expediting correction or

adjustment; following up to ensure resolution. Open customer accounts by recording

account information. Assisted with special projects. Promoted to Supervisor within two

months.

2008 PARKER DRILLING Houston, TX

Jr. Buyer/Procurment

Manage all aspects of RFQ, from bidding process to the negotiation and award of

contracts to vendors. Organized product application workshops with suppliers. Worked

closely with engineering department.

Perform the purchasing process for projects and third party sales (request, review of

quotes, as well as the processing of purchase orders) according to company policies.

Evaluate and grade the suppliers. Negotiate, terms, conditions and delivery with them.

Obtain all technical clarifications necessary according to the requirements of, either

the client, or Parker Drilling's engineering department. Do a strict follow up of the

delivery of materials to assure they are made on time and at the location agreed. Keep

the purchasing coordinator of each project updated with crucial information that can

help anticipate situations that may affect the project. Keep supplier's database

updated. Make a list of suppliers that will be invited for each project.

May 2006- June 2008 GREEN OUTDOORS LANDSCAPING & DESIGN

Houston, TX

Office Manager / Accounting Manager / Buyer

May 2007 to June 2008

Accounts receivable. Handled customers accounts. Maintained excellent collection rates

during this period as Accounting Manager. Manage all aspects of RFQ, from bidding

process to the negotiation and award of contracts to vendors. Perform the purchasing

process for projects (request, review of quotes, as well as the processing of purchase

orders) according to company policies. Develop and maintain departmental files and

records in accordance with company processes. Provide administrative support through

data entry, report and presentation preparation. Invoice and purchase order processing

when needed.

Administrative Assistant and Customer Service

In charge of complete office operations following complete administrative and official

company policies and procedures. Promoted to Accounting Manager within five months.

EDUCATION

PRESENT

Houston Community College - Associate in Science

August 2003 - May 2007

Westside High School (Houston, TX) - Advance Placement Courses and gaduated top 10%

skills

Spansh and English. Microsoft Word, Microsoft Excel, Microsoft PowerPoint and

Microsoft Outlook. Strong customer service, analytical and organizational skills.

Contact this candidate