Customer Service Sales

"It is time for us to stand and

Cheer for the doer, the

Achiever,

The one who recognizes the

Challenge and does

Something about it."

- Vince Lombardi

[pic]

Timothy Lopez

**** ***** **dge Circle, Norco, CA 92860 951-***-****

********@******.*****.***

Skills and Attributes

. Excellent Customer Service Skills

. Team Player

. Ability to Prioritize

. Strong Organizational Skills

. Excellent Sales Skills

. Excellent Communication Skills

. Professional and friendly demeanor

. Ability to take Initiative and work Independently

. Enjoy working with people

. Ability to adapt rapidly and become a leader

. Passionate in being successful and providing superior service

. Knowledgeable in Insurance and Medicare guidelines and requirements

Employment History

CUSTOMER SERVICE REP-Life Care Solutions, Irvine, Ca (4/13-present)

Process prescriptions and authorizations from doctors and medical

groups, by verifying insurance eligibility and benefits, as well as

following specific insurance guidelines by insuring that all necessary

paperwork is in order. Working directly with hospital, Skilled Nursing

facilities, assisted livings, and medical groups to provide, schedule

delivery, and payment of durable medical equipment. The job also

requires the direct service to patients and staff of other facilities

via phone calls and walk-ins, through trouble shooting and informing

status of orders.

SALES SUPPORT - Uni-Med, Norco, CA (01/12 to 4/13)

Assisted with sales of hospital mattresses, pressure relieving/reduction

surfaces, and wound care supplies to the Southern CA and Las Vegas

areas. Provide technical and in-service support for hospitals, skilled

nursing facilities, working closely with home health staff.

DELIVERY/Customer Service Representative (CSR)- Pizza Hut, Norco, CA (11/10-

4/13)

As a Driver my responsibilities included assisting with the preparation

of food products, upkeep of store front and back, to include clean-up

and inventory, and the delivery of the products as an ambassador of the

Pizza Hut franchise, making sure to provide customers with the best

experience possible. As a Customer Service Representative (CSR), my

responsibilities included preparation of food products, taking orders

via telephone and online, and interacting with customers to insure they

receive exceptional service. Providing Exceptional service is key for

overall customer satisfaction.

CUSTOMER SERVICE REPRESENTATIVE-CSR - Blockbuster Video, Corona, CA (10/09-

11/10)

CSR is responsible for customer service, increasing sales, which

include the sale of current programs such as

Memberships, monthly payment programs, as well as sales of various

food items and used inventory.

Re-stocking and the upkeep of the store. The ability to manage a

register and handle money. Interacting with

customers and assisting them with their needs as well as opening

them up to the different programs and options.

EMERGENCY MEDICAL TECHNICIAN-EMT-B - AEGIS, Monrovia, CA (3/08-9/09)

Stands by in readiness to respond to emergencies during an 8-12

hour tour of duty shift; responds to

emergency calls; assesses situation and need for assistance;

determines most effective method

of emergency treatment; applies treatment to victim(s)/patient(s);

advises hospital personnel of

situation; transport injured or ill to hospital for treatment.

Maintains records and files; maintains and

re-supplies vehicle; identifies needs for additional/replacement

supplies and equipment; undertakes

continuous training; works with public and medical professionals.

FIELD SERVICE TECH - MARCON GROUP, Anaheim, CA (12/07-11/01)

Driver responsibilities include delivery and pickup of NPWT to

client home or SNF. Service, clean

and prepare units for next delivery.

Education/Training

. Bachelors of Science Kinesiology: Pre-physical Therapy at California

State University San Bernardino. GPA: 3.2.

. ASSOCIATE OF ART: social and Behavioral studies; RIVERSIDE COMMUNITY

COLLEGE, DEANS HONOR LIST.

. HIGH SCHOOL DIPLOMA - NOTRE DAME HIGH SCHOOL

. License: Successfully completed national standard curriculum EMT-B

course

. Profficient knowledge of insurance and medicare guidelines required

in the durable medical equipment field.

TECHNICAL SKILLS:

. Proficient in Microsoft Windows, Outlook, Word. Excel. PowerPoint.

. Knowledgeable in Quickbooks

. Ability to read and understand Medical Documentation

. Proficient in MestaMed

Please find attached my resume and thank you for your consideration for the

open position.

I am a recent graduate from California State University San Bernardino. I

have extensive experience in customer service as most of my working

experience has either been providing customer service in health care and in

the hospitality area. I enjoy working with people and go over and beyond to

provide exceptional service to my customers. I will bring to this position

eagerness, tenacity, creativity, initiative to get the job done, and exceed

in the company's expectations.

My high energy and quick learning style enable me to hit the ground and

size up problems rapidly. My colleagues would tell you I'm a team player

who maintains a positive attitude and outlook. I find myself being very

passionate about providing the best performance possible whether it is in

sales or customer service. I have the ability to stay focused in stressful

situations and can be counted on when the going gets tough. My ability to

solve problems confidently while staying composed allows me to work

successfully independently as well as in the team setting. I'm confident I

would be a great addition to your team.

2280 Vista Ridge Circle

Norco, CA 92860

Tel: 951-***-****

********@******.*****.***

Timothy G. Lopez

Timothy G. Lopez

2280 Vista Ridge Circle

Norco, CA 92860

951-***-**** email: ********@******.*****.***

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