Customer Service Assistant

VALERIE A. HARPER

**** ***** **** ***** ? Ellenwood, GA 30294 ? 678-***-**** ?

**********@*****.***

Courteous, self-efficient, energetic, positive, and professional individual

known for accuracy, attention to detail and dependability in managing

disbursement functions in Accounting Industry. A/R and A/P career expands

14 years in various industries.

KEY SKILLS

? Management ? Training ? Superior

Customer Service

? Credit Analysis ? Collections Experience ? Accounts

Receivables

? Account Payables ? Alpha / Numeric Filing ? Batch

Coding

TECHNOLOGY SUMMARY

MS Office (Word, Excel, Outlook, PowerPoint) ? Microsoft Solomon ? People

Soft 7.5 ? Peachtree ?Data Entry, Typing ? Vista ? Windows (all)

PROFESSIONAL EXPERIENCE

Adecco Temp Service/Bank of America - Atlanta, GA

ULZ Imaging Processing, 08/2012-Present

. Keying ATM/bank deposits images with 9,000 kspm or better

. Keying Codeline information from the MICR line that cannot be read by

the system, missing or incomplete

. Meeting production of processing 691-760 Codeline Completion (CLC)

Abundant Life Church of God in Christ - Atlanta, GA

Administrative, 05/2004 - Present

. Prepare or review all correspondence transmitted on letter head

. Maintained church files

. Prepare and maintain Pastor's calendar

. Secretarial assistance to Operations Administrator

. Answer phones and deliver messages to appropriate person

. Order office supplies

. Forward invoices/bills for payment to finance

. Schedule and organize conference calls for Pastor and Operations

Administrator

. Update and maintain new member information

Ricoh Americas Corporation - Atlanta, GA

Associate Business Support Assistant /Accounts Payable, 01/2007-05/2008

. Coded and keyed 1500 - 2000 expense reports monthly.

. Checks are matched with reports to ensure the correct employee is paid

and the correct amount is paid.

VALERIE A. HARPER

Resume ? Page Two

PROFESSIONAL EXPERIENCE (continued)

Ricoh Americas Corporation - Atlanta, GA

Associate Business Support Assistant /Accounts Payable, 01/2007-05/2008

. Continued to follow up on expense reports with discrepancies for

prompt payment

. Expenses are processed within 5 to 10 business days upon receipt. Reports

are checked for original receipts, correct addition.

. VP approval for reports over $1,000.00

. Returned reports that are missing travel itineraries and improper

approval.

Elite Flooring and Design, Inc. - Norcross, GA

Assistant Credit Analyst / Accounts Payables, 08/2003-08/2005

. Handled evaluations of account credit worthiness within an established

account value.

. Initiated collection activity on past due accounts and coordinates

accounts with the Credit Manager.

. Contacted outside credit bureaus, banks, vendors, and external

customers.

. Identified billing issues, research accounts, negotiate terms and help

resolve billing disputes which may be preventing or delaying payment on

accounts.

. Investigated new information provided by the sales department.

. Responsible for communicating with sales representatives regarding

accounts in jeopardy of being cancelled or suspended due to account

delinquency.

. Responsible for monitoring all open accounts to insure accurate decisions

made on all accounts.

. Applied cash payments to established accounts.

. Handled all requests for certificates of insurance.

. Voucher all invoices in and to communicate with all vendors in a timely

manner, set up new vendors, run a check run in a timely manner and to

order office supply.

Batchelor & Kimball Mechanical Engineering - Lithonia, GA

Accounts Receivable Clerk, 07/2000-11/2002

0. Performed account receivable functions including billing, processing of

invoices and record keeping.

1. General office duties that included retrieving mail from post office,

filing and fax distribution.

2. As relief receptionist, directed incoming calls and maintained front

desk duties.

3. Reported past due accounts status directly to the vice president of the

company.

4. Collected $750,000.00 in past due accounts.

EDUCATION

Strayer University - Lithonia, Georgia

Degree of Associate in Arts Accounting

March 2011

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