Manager Quality Assurance

Darla Quinones

********@*****.***

Cell 832-***-****

EXPERIENCE

FolderMaxx Houston, Texas

Office Manager March 2009- Present

• Open office

• Assisted owner with all office real estate projects

• Sent out various email

• Create customer data base

• Maintain daily inventory

• Maintain daily sales log

• Process daily payments (PayPal & various merchants)

• Prepared Payroll for all employees (10)

• Handled incoming/outgoing emails

• Shipping/receiving

Elite Rent A Car Houston, Texas

Office Manager January 2006-December 2008

• Answer multiple phone lines

• Process customer rental contracts

• Call various insurance companies to verify insurance and process ins claims

• Maintain quality control standards for rentals leaving the property

Cingular Wireless Houston, Texas

Project Administrative Assistant October 1997 – October 2005

• Processed client invoices

• Encoded invoices for 51 stores in Southeast Texas

• Assisted real estate manager with assigned duties

• Resolved minor problems that occurred while managers were away

• Performed quality assurance on all regional contracts

• Handled high maintenance contracts

• Managed heavy call volume and email loads

• Maintained inventory on client boxes

• Shipping and receiving

Guttermaxx LLP (2nd Shift) Houston, Texas

Telemarketer / Office Assistant October 1997 – May 2005

• Made heavy outbound phone calling

• Maintained status reports

• Maintained 24 employee daily quota

• Assisted manager in daily duties

SKILLS

Fluent in Spanish (can read, speak, and write)

Proficient in Microsoft Office (Excel, Word, Outlook,10key)

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