Customer Service Project Manager
Resume:
Claudia Alpizar
Houston TX *7064
Cell: 832-***-****
**************@*****.***
Objective
To find a challenging administrative position with a growth-oriented company that offers the opportunity for
advancement and professional development.
Experience
L&S Plumbing
June 2012 – August 2013
Office Manager/Admin.
Order supplies
Schedule all new plumbing constructions
Enter all new plumbing constructions in the system
Handle all repairs and service maintenance for office/warehouse
Schedule repair pick-up for all company trucks
Send payroll to corporate
Send subcontractor pay to corporate
Open new house files for all new homes in service
Set up new employment (subcontractors and company employees)
Schedule all plumbing permits
Pay and pull plumbing permits to various cities (Houston, Pearland, Conroe, Fulshear, Richmond, Rosenberg)
Pass out POs to the superintendents to have signed by builder and then send to corporate for payment
Take minutes in weekly meetings
Assist the Project Manager and Warehouse Manager as needed
Handle all incoming and outgoing mail
Send corporate all paperwork (scanned and saved in the shared files)
Coordinate company events in Houston office
Interpret for all non-English speaking subcontractors in safety meetings and individual meetings
Lock up the office on daily basis
Seaback Roofing and Restoration
August 2011 – April 2012
Office Assistant
Act as liaison for insurance companies
Perform roofing estimates using Xactimate software
Schedule roof inspections
Send out warranty forms to homeowners
Assist returning customers with warranty repairs
Collect on outstanding balances
Answer multi phone lines
Receive and deliver all office correspondence
Fax, scan, copy and file paperwork as necessary
RobRyan Construction
March – June 2011
Administrative Assistant (Contract position)
Set up entire office
Entered invoices and paid bills using QuickBooks
Made large, periodic deposits in bank
Distributed sub-contractor’s paychecks
Checked company’s email and distributed communications to corresponding personnel
Answered phones, checked faxes and fulfilled all other basic office duties
Royal Appliance
Customer Service Representative
March 2009 – March 2011
Bill manufacturer warranty claims
Schedule and follow up on appliance repair appointments
Close warranty claims and submit them to manufacturers
Make sure company gets paid on rejected claims
Submit weekly desktop deposits
Issue electronic credits from manufacturer payments
Make sure company gets paid for defective or malfunctioning parts purchased from parts distributors
Created own filing system for all warranty claim
Answer multi-phone lines
Dupar Distribution
Custumer Service Representative
May 2008-February 2009
Organize routes for next day’s deliveries
Provide ETAs for customers waiting on deliveries
Assist delivery technicians with customer issues at time of delivery
Provide GE with delivery updates
Dispatch
Assist customers with delivery and appliance installation problems
Expedite appliance orders
Answer phones, return calls, reply to emails
Texas Healthspring
Costumer Service Representative
June 2007 – January 2008
Answered multi-phone lines
Provided medical insurance benefits
Provided medical claim status and medical authorizations
Faxed medical authorizations to doctor’s offices
Champion Window
Costumer Service Representative
December 2004 - February 2007
Answered customer service calls, generated repair orders and transferred orders to technicians via dispatch using Nextel
Utilized my bilingual skills with Spanish speaking technicians and customers
Generated work orders for customers and assisted them with their warranty issues
Filed, faxed and made copies
Auto Advantage
Costumer Service Representative
March 2002 - July 2002
Generated insurance quotes for customers
Sold insurance policies
Answered five-line phones
Assisted walk-in customers
Filed, faxed and made copies
Education
1994
GED
Skills
Microsoft Word
Microsoft Excel
Office QuickBooks
Xactimate
Bilingual (speak, read and write fluent Spanish)
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