Customer Service Security

CAREER OBJECTIVE: To provide supervisory, customer service on an

everyday basis. Enjoy communicating with the public, very capable of

handling various situations, as well as different personalities, in a

professional manner. Able to work independently and as a cooperative

team player; extremely well organized; great personality.

EMPLOYMENT HISTORY

2012 - 3/2013 MACY'S LOGISTICS AND OPERATIONS:

Asset Protection Officer. Taking inventory of

merchandise; monitoring security cameras while stationed

at front desk; patrolling premises while keeping an eye

on all associates; wand/monitoring metal detectors, as

associates enter and depart their respective work

stations.

2007 - 2011 FJC SECURITY SERVICES, INC.:

Supervisor. Prepared weekly schedules; scheduling of vacations;

call-off post coverage; monitored CCTV Cameras; conducted

roll call and operating objectives of the company;

ensured security provider is providing adequate

supervision of all the security officers.

2003 - 2009 SECURITAS:

Supervisor/Operational Management. Monitor Security Officers to

enforce security/safety programs that enable the company

assets to function according to the guidelines and

operating objectives of the company, and to ensure

security provider is providing adequate supervision of

the security officers. Inspects building and grounds to

ensure protection from intruders, fire hazards, theft and

vandalism. Writing reports for incidents and emergency

events. Capable of giving first aid when required.

2001 - 2002 HUNTLEIGH SECURITY COMPANY, Newark Airport, Newark, NJ:

Certified - Check Point Security Supervisor ("CSS").

Responsibilities included: Customer service - non-stop

communication with the public via telephone and in

person; supervised customer screening process; able to

resolve various problems, conflicts, and incidents

between screeners and the public, in a professional

manner, as they arise; actively controlling all screen

activities at the Check Point; organization/completion of

miscellaneous paperwork pertaining to position and all

incidents that may have occurred.

2000 - 2001 LEAFSTONE TEMPORARY SERVICE, Jersey City, NJ:

Assignments with various companies in various departments

(Billing, Operations, Payroll, Customer Service, etc.).

Responsibilities included: Customer service - Heavy in-

bound and out-bound telephone communications which

consisted of relaying pre-authorization information

and/or confirmation numbers for doctors, physical

therapy, medical problems, hospitals; confirming receipt

of authorization numbers, referral recommendations for

doctors, hospitals, etc.; trouble-shooting for all other

situations that may arise between the companies and the

public. Billing Operations/Payroll Department -

Processing trades into the system; faxing reorganization

information to ledge funds and register investment

advisors; filing and making copies of new account

applications; processing billing claims; data entry of

personnel injury claims and employees' files;

miscellaneous secretarial and administrative services

(filing, typing, heavy phone coverage, coordination of

conference calls, meetings, outside and internal

distributions, ability to work with different

personalities on a daily basis, etc.).

1987 - 1999 THE STANLEY WORKS, New Britain, CT:

Data Entry/Production Control Clerk - Systems Start-up.

Responsibilities included: Customer service - Worked in

the Call Center, heavy in-bound and out-bound telephone

communications with the public (clients, customers,

etc.); troubleshooting problems between clients/customers

pertaining to materials shipped/received to and from

different companies, etc.; loading records to database

for system start-up item master; processing bill of

materials; review and analysis of daily data control of

transactions, inventory and order status; review data

records for integrity before entry, included assembling

data from multiple sources; auditing system records for

changes and corrections.

1985 - 1987 BANKERS TRUST COMPANY, New York, NY:

Processing Support, Money Market Euro Funding Department.

Responsibilities included: Deal ticket censoring and

completion; deal verification, accounting, journal

preparation, front/back office reconciliation; telex

system input/approval; static data completion and entry.

1980 - 1985 MARINE MIDLAND BANK, New York, NY:

CRT Operator/Proof Clerk. Responsibilities included:

Inputting and verifying of money wire transfers for 150

plus banks and brokerage firms; interfaced with the proof

area of debit-credit checks on items inputted and

processed daily.

EDUCATION

ZOEB INSTITUTE, Jersey City, NJ:

Courses Studied: WordPerfect for Windows; MS Word; Power Point; Excel;

Access; Lotus for Windows

HOBOKEN HIGH SCHOOL, Hoboken, NJ:

Commercial Business Curriculum. High School Diploma received.

MISCELLANEOUS

Computer/Office Equipment Knowledge: Microsoft Word, PowerPoint,

Excel, Access, Office Communicator, Outlook; Internet Explorer; Digital

CRT, IBM CRT 3700; IBM System 23 Micro Computer; Telex Computer; Data

General DataPoint Systems; Telex 191 and 080 Display Terminals; IBM

Wheelwright 6 Typewriter; Systems Platforms IBM 4381, AS400; Dell

Optiplex GX1/0; Adding Machines; Calculators, Microfilm and Microfiche

Reader/Printer; Check Cutter; Copy and Addressograph Machines.

References: Available Upon Request. Certificates of Recognition:

Please see attached.

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