Customer Service Sales Representative

Location:

Posted:

October 05, 2013

COLETTE M. MCDONALD

GREENVILLE, SC 29605

*************@*****.***

OBJECTIVE: Seeking a position that will utilize my knowledge, skills, and abilities in a Customer Service

setting.

ABILITY SUMMARY: Experience in interacting with the public and physicians to provide valuable information

about product and services, and to frequently handle complaints.

EMPLOYMENT HISTORY:

XTRA HOMECARE SERVICES, INC., HOME HEALTH AIDE: 06/2012-Present

Attended to the clients’ daily needs by providing basic personal care that included personal hygiene, grooming,

feeding and medication reminders. Managed their homes by providing light housekeeping and shopping.

GREENVILLE HEALTH SYSTEM, RADIOLOGY DEPARTMENT, MEDICAL ASSISTANT: 05/1986-01/2001.

DIAGNOSTIC RADIOLOGY- Answered telephones, responded to questions as they related to radiology

procedures for patients and hospital colleagues, input of medical data into hospital computer system, filed and

delivered x-rays to physicians in emergency room, assisted and greeted patients as they arrived for procedures,

conversed daily with physicians and supervisors about impending procedures, processed film to be viewed by

the doctors.

CAT SCAN-Administered contrast solution to patient prior to exam and explained the procedure to the patient,

served as the courier to transport film to the radiologist to be transcribed, and transport film to the emergency

room and the file room, retrieved film that had been processed in x-ray machine then displayed for viewing by

physicians, ordered supplies for CAT SCAN.

MAGNETIC RESONANCE IMAGING- Answered telephones, called into pharmacy for relaxation medication for

patients for their studies, scheduled appointments, input MRI procedures into the computer on a daily basis,

transported film to radiologist to be transcribed, and prepared folders for the following business day.

MCI TELECOM, INC, SALES REPRESENTATIVE, 08/97-03/98

Persuaded customers to change their telephone lines; demonstrated effective customer service by listening and

handling difficult problems as they were raised by the customer; having the ability to work under pressure and to

meet strict deadlines by including outbound as well as inbound calls.

EDUCATION

BACHELOR OF SCIENCE, SAVANNAH STATE UNIVERSITY, SAVANNAH, GEORGIA.

VOLUNTEER EXPERIENCE:

+ Participated in the March of Dimes Walk-a-thon, raised the most money for radiology department.

+ Served meals for homeless at the Salvation Army

+ Participated in the BMW Drive For-A-Cure for the SUSAN G. KOMEN FOUNDATION for Breast Cancer

+ Volunteer at the Augusta Road Branch of the Greenville County Library system by assisting patrons in

various computer classes.