Han-se Lee

Claims Case Manager at Liberty Mutual Insurance

ab9v6b@r.postjobfree.com

Experience

Claims Case Manager III at Liberty Mutual Insurance

June 2010 - Present (3 years 4 months)

Responsible for the management of workers' compensation claim with an exposure up to $75,000

Investigate and determine the compensability of a claim by interviewing the claimant, reviewing the medical

records and evaluating state specific jurisdictional laws

Actively manage an inventory of 140 open indemnity claims

Handle internal workers' compensation claims for Liberty Mutual Group - Southwest region

Experience and knowledge of handling workers' compensation claims in AZ, CO, MS, TX, and UT

Mentor new employees as part of the new hire program

Maintain Adjuster - All Lines license and complete continuing education for AL, AR, AZ, LA, and TX

Develop defense strategy for litigated claims by actively working with the defense counsel

Evaluate and negotiate claims for full and final settlement

Prepare written claim summary reports and give presentation during telephonic and in-person claim reviews

Accomplishment

o Winner of Bravo Award for excellence in customer service (x4)

Peer Counselor at Texas A&M University

April 2009 - May 2010 (1 year 2 months)

Advised a large and diverse population of college students and parents regarding scholarships, financial aid,

and other school related financial matter

Continued to learn relative rules, regulations, and procedures in an ever changing environment in order to

better help students and parents understand their own particular financial situation

Gave presentations regarding scholarships and financial aid to small and large audiences

Created and improved Excel workbooks containing critical information in an effort to streamline operations

Accomplishment

o Nominated for the Texas A&M University Student Employee of the Year award

Catering Manager at Blue Baker

August 2004 - February 2009 (4 years 7 months)

Catering Manager September 2007 to February 2009

Full time manager of all catering employees, facilities, activities and initiatives

Interviewed, hired, trained, and managed more than 30 employees

Responsible for balancing over 300 accounts receivable accounts

Reorganized staff and operations in order to improve efficiency

Developed new products and services

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Accomplishments

o Increased sales by 57.26% to $500,000 annually and set multiple company sales records

o Winner of "Best of the Brazos Valley" in Best Food Delivery (2007, 2008)

o Reduced labor costs by implementing new labor guidelines

o Expanded operations to provide a larger coverage area

Closing Manager December 2005 to September 2007

Full time manager of all employees, facilities, and activities associated with the restaurant's final work shift

Supervised as many as 10 employees per shift

Established and formalized training guidelines

Responsible for all purchasing, inventory, and accounts payable activities

Recorded all sales and deposits using Quickbooks

Updated product pricing on company website

Accomplishments

o Promoted as the youngest manager in company's history

o Achieved multiple sales records

o Assisted in the opening of a new location at College Station, Texas

Certifications

MCSA 70-461: SQL Querying Microsoft SQL Server 2012

Microsoft September 2013

Skills & Expertise

Training

Leadership

Customer Service

Insurance

Operations Management

Sales

PowerPoint

Time Management

SQL

Microsoft SQL Server

T-SQL

Languages

English (Native or bilingual proficiency)

Korean (Professional working proficiency)

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Education

Texas A&M University

Bachelor's degree, Economics, 2006 - 2010

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Han-se Lee

Claims Case Manager at Liberty Mutual Insurance

ab9v6b@r.postjobfree.com

Contact Han-se on LinkedIn

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Contact this candidate