Customer Service Quality Assurance
Resume:
ELYSIA LIKOPULOS
* ********* ******, *******, ******* M1N1V7
• *********@*******.***
Objective:
Third semester Hospitality, Tourism and Leisure student seeking an externship to further
my education and experience while contributing to the success of the organization.
Highlights of Qualifications
• Over 7 years of customer service experience gained from working as a server and
bartender
• Deans Honour student first and second year, with a GPA of A
• Software: POS (Silverware, Squirrel, Maître D, and Pixel Point )
• Smart Serve, Food Handlers, and CPR certified
Education
Aveda Institute Toronto (graduated 2008)
Hospitality, Tourism and Leisure Diploma
George Brown College, Toronto (graduated April 2013)
Relative courses:
Professional Guest Services: Provides students with the skills and management training to
provide a variety of guests with superior service.
Trends and Issues in Tourism: Provides students with an extensive knowledge of issues
affecting the hospitality and tourism industry and effective solutions to resolve them.
PROFESSIONAL EXPERIENCE
The Cambridge Suites May 2013- present
Portico Restaurant Hostess
• Consistently provided the highest standards of service & integrity
• In charge of taking and inputting reservations into the Open Table system
• Responsible for seating guests, and aiding servers ensuring an optimal guest
experience
• Aid the Food and Beverage manager in restaurant related tasks
• Responsible for re setting tables and checking mise en place at each table
• Quality assurance that all guests needs have been met during their dining experience
The Cambridge Suites March 2013 April 2013
Food and Beverage Manager Intern
Completed a 7 week internship (168 hours) shadowing a Food and Beverage manager
•
Assisted in generating weekly employee payroll using the EZ Labor computer system
•
Helped supervise restaurant employees including Servers and Bartenders
•
Aided in Food and Beverage cost analysis
•
Was part of developing a marketing campaign to boost the sales of alcohol within the
•
restaurant
Assisted the Banquet supervisor serving at a number of business functions
•
Inputted weekly VIP costs
•
The Fill Station July 2010- Present
General Manager/Bartender
• Consistently providing and maintaining the highest standards of service & integrity
• In charge of busy bartending operations, with average personal sales of $1500 per
shift
• Responsible for party bookings and coordination of events for the private party room
• In charge of hiring suitable candidates, and dealing with staff issues
• Responsible for creating innovative drinks specials, and creating a new cocktail list
that has resulted in increased beverage sales
• Quality assurance of all customer, and in charge of dealing with customer service
issues
Proficient on the Maitre’ D program, and capable of imputing new menu items into
•
the Pixel Point system
Boosted sales significantly by sponsoring a number of neighborhood sports teams
•
The Chefs House January 2012- April 2012
Trained in the George Brown learning restaurant
• Learned how to work in many different positions within the restaurant
• Efficient in preparing specialty drinks offered on the cocktail menu while working
the position of bartender
• Gained both food and wine knowledge, properly paired food and wine together
• Held the position of servers assistant, to aid in the servers delivery of food and
beverages
• Worked the servers position, took orders proficiently, and provided guests with
friendly and efficient service
• Learned all parts of the fine dining service experience, including execution of at the
table wine service, and proper table setting
Gabby’s Restaurant & Bar September 2005 -October 2009
Bartender/Server
In charge of busy bartending operations, with an average personal sales of $1500 per
•
shift
Motivated key personnel, to create a team oriented workplace
•
Efficient in preparing special request drinks to meet sales goals and meet customer
•
needs
Trained restaurant staff to create a consistent work place
•
Proficient on the Squirrel program
•
Active in cleaning, organizing, and sanitizing when in charge of closing
•
The Grover June 2006 – October 2006 November 2009- 2010
Bartender / Server
In charge of busy bartending operations with personal sales of $1000 per shift
•
Motivated key personnel to encourage all employees to provide the highest level of
•
customer care
Efficient in preparing special request drinks to meet the needs of a variety of
•
customers
Training of restaurant staff to provide consistent service to all customers
•
Quality assurance, resulting in many positive customer experiences
•
Proficient on the Silverware program
•
In charge of opening, making sure all things were prepared before the customers
•
arrival
Interests
Travel: Have travelled to many places in Europe, and the United States, as well as many
destinations down south
Sports: Have played on a restaurant softball team for many years
Cooking: Have taken cooking classes at local community center
Health and Wellness: Participant in Yoga and Pilates classes
PERSONAL REFERENCES AVAILABLE UPON REQUEST
Contact this candidate