ELYSIA LIKOPULOS

* ********* ******, *******, ******* M1N1V7

416-***-****

• ab9v4x@r.postjobfree.com

Objective:

Third semester Hospitality, Tourism and Leisure student seeking an externship to further

my education and experience while contributing to the success of the organization.

Highlights of Qualifications

• Over 7 years of customer service experience gained from working as a server and

bartender

• Deans Honour student first and second year, with a GPA of A

• Software: POS (Silverware, Squirrel, Maître D, and Pixel Point )

• Smart Serve, Food Handlers, and CPR certified

Education

Aveda Institute Toronto (graduated 2008)

Hospitality, Tourism and Leisure Diploma

George Brown College, Toronto (graduated April 2013)

Relative courses:

Professional Guest Services: Provides students with the skills and management training to

provide a variety of guests with superior service.

Trends and Issues in Tourism: Provides students with an extensive knowledge of issues

affecting the hospitality and tourism industry and effective solutions to resolve them.

PROFESSIONAL EXPERIENCE

The Cambridge Suites May 2013- present

Portico Restaurant Hostess

• Consistently provided the highest standards of service & integrity

• In charge of taking and inputting reservations into the Open Table system

• Responsible for seating guests, and aiding servers ensuring an optimal guest

experience

• Aid the Food and Beverage manager in restaurant related tasks

• Responsible for re setting tables and checking mise en place at each table

• Quality assurance that all guests needs have been met during their dining experience

The Cambridge Suites March 2013 April 2013

Food and Beverage Manager Intern

Completed a 7 week internship (168 hours) shadowing a Food and Beverage manager

•

Assisted in generating weekly employee payroll using the EZ Labor computer system

•

Helped supervise restaurant employees including Servers and Bartenders

•

Aided in Food and Beverage cost analysis

•

Was part of developing a marketing campaign to boost the sales of alcohol within the

•

restaurant

Assisted the Banquet supervisor serving at a number of business functions

•

Inputted weekly VIP costs

•

The Fill Station July 2010- Present

General Manager/Bartender

• Consistently providing and maintaining the highest standards of service & integrity

• In charge of busy bartending operations, with average personal sales of $1500 per

shift

• Responsible for party bookings and coordination of events for the private party room

• In charge of hiring suitable candidates, and dealing with staff issues

• Responsible for creating innovative drinks specials, and creating a new cocktail list

that has resulted in increased beverage sales

• Quality assurance of all customer, and in charge of dealing with customer service

issues

Proficient on the Maitre’ D program, and capable of imputing new menu items into

•

the Pixel Point system

Boosted sales significantly by sponsoring a number of neighborhood sports teams

•

The Chefs House January 2012- April 2012

Trained in the George Brown learning restaurant

• Learned how to work in many different positions within the restaurant

• Efficient in preparing specialty drinks offered on the cocktail menu while working

the position of bartender

• Gained both food and wine knowledge, properly paired food and wine together

• Held the position of servers assistant, to aid in the servers delivery of food and

beverages

• Worked the servers position, took orders proficiently, and provided guests with

friendly and efficient service

• Learned all parts of the fine dining service experience, including execution of at the

table wine service, and proper table setting

Gabby’s Restaurant & Bar September 2005 -October 2009

Bartender/Server

In charge of busy bartending operations, with an average personal sales of $1500 per

•

shift

Motivated key personnel, to create a team oriented workplace

•

Efficient in preparing special request drinks to meet sales goals and meet customer

•

needs

Trained restaurant staff to create a consistent work place

•

Proficient on the Squirrel program

•

Active in cleaning, organizing, and sanitizing when in charge of closing

•

The Grover June 2006 – October 2006 November 2009- 2010

Bartender / Server

In charge of busy bartending operations with personal sales of $1000 per shift

•

Motivated key personnel to encourage all employees to provide the highest level of

•

customer care

Efficient in preparing special request drinks to meet the needs of a variety of

•

customers

Training of restaurant staff to provide consistent service to all customers

•

Quality assurance, resulting in many positive customer experiences

•

Proficient on the Silverware program

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In charge of opening, making sure all things were prepared before the customers

•

arrival

Interests

Travel: Have travelled to many places in Europe, and the United States, as well as many

destinations down south

Sports: Have played on a restaurant softball team for many years

Cooking: Have taken cooking classes at local community center

Health and Wellness: Participant in Yoga and Pilates classes

PERSONAL REFERENCES AVAILABLE UPON REQUEST

Contact this candidate