Manager Service Representative
Resume:
KARL OCKERT
Howard Beach, NY 11414
*******@***.***
SUMMARY
Experienced Accounting professional with expertise in reporting, auditing and reconciliation. Proficient in a variety of
tasks including gathering data, analyzing statistics and balancing accounts. Particularly effective at addressing special
client requests and meeting or exceeding deadlines. Strengths include communication and working in a team
environment.
EXPERIENCE
H&R BLOCK, New York, NY
Client Service Representative 2013 (Seasonal)
- Interact directly with clients setting up appointments.
.
THE HAPPIEST, New York, NY
Consultant 2011-Present
- Assist with all facets of starting and running a small business.
GRACE CO, New York, NY
Consultant 2011-Present
- Deliver products to customers.
- Assist with billing and bookkeeping.
THE BANK OF NEW YORK MELLON, New York, NY
Portfolio Accountant - Master Trust Accounting 2001-2011
- Prepared monthly, quarterly and annual reports for various relationships utilizing daily and monthly proof
procedures.
- Interacted directly with various areas of the Bank in order to resolve any discrepancies affecting said accounts.
- Communicated directly with clients on a daily basis addressing all reporting questions.
- Prepared custom reports and spreadsheets as per client request.
- Reconciled client portfolio positions vs. investment manager on a monthly basis.
- Delivered accounts to clients on or ahead of schedule under tight monthly deadlines.
PRUDENTIAL SECURITIES, New York, NY
Operations Associate – Depository/Custodial Reconciliation 1999-2001
- Performed monthly reconciliation of various Mutual Fund Department accounts.
- Reconciled various outside holdings against the firm.
- Reported and resolved aged transfer items.
Operations Associate - Street Side Control 1992-1999
- Prepared monthly operating report for senior officers of the firm by gathering and analyzing operations division
statistics.
- Compiled statistics for the daily trade report, highlighting trading, settlement and operations department
statistics.
- Reconciled installment accounts, by balancing and making payouts to clients.
Securities Clerk - Foreign Control 1989-1992
- Performed daily and monthly money and stock reconciliation between the Canada and New York
- Performed monthly reconciliation of cash and security positions at various foreign banks and depositories.
COMPUTER SKILLS
MS Office (Excel, Word, Power Point)
EDUCATION
Fashion Institute of Technology, A.S.
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