Customer Service Management

OLIVIA HANZ

** ****** **** ( Manalapan, NJ ***** 908-***-**** ( *******@*****.***

PROFILE

Responsible, self-starting, team player with strong interpersonal skills

seeking to obtain an administrative position where organizational,

leadership, and customer service experience can be used. Articulate

communicator demonstrating a high-level of accuracy and thoroughness;

recognized for capacity to interact productively with all levels of support

staff and management. Energetic performer able to adapt quickly and

effectively to new environments.

EDUCATION

Ramapo College of New Jersey - Mahwah, New Jersey

May 2011

Anisfield School of Business (AACSB Accredited)

Bachelor of Science Degree Business Administration/Management

Minor: International Business

COMPUTER SKILLS

Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Internet Research

EXPERIENCE

YMCA of Western Monmouth County, Freehold, New Jersey

March 2012 - Present

Desk Attendant

. Maintain any program logs and members' profiles via the computer

on FitLinxx

. Develop positive relationships with class participants to

encourage continued class attendance

. Orient members with fitness equipment and monitor for safety

. Complete administrative tasks as assigned: schedule

appointments, file and mail correspondence, answer phones, and

assist in follow up with prospective clients

Ramapo College of New Jersey Student Government Association

September 2009 - May 2011

Elected Class Council Representative

. Initiated and coordinated student activities within a specified

budget

. Served as liaison between students and administration, campus

and commuters

. Planned major senior program events (700+ people)

. Mentored and motivated delegates to become active members of

student government

. Awarded for recognition of service - dedication, leadership, and

effort

. Gained leadership training and decision making skills

YMCA of Western Monmouth County, Freehold, New Jersey Summer

2008, 2009 and 2010

Swim Instructor

. Planned lessons, set goals, and motivated each individual to

become a "starfish."

. Engaged inattentive young students on target for training during

allotted sessions

. Learned time management skills

Wegmans Food Market, Manalapan, New Jersey

September 2006 - May 2007

Cashier

. Provided customer service ensuring that customer checkout was

speedy and pleasant

. Received and disbursed money efficiently and accurately

. Learned the importance of control, cash accountability, and

promptness in a business that thrives off of organization

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