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Sales Customer Service

Location:
United States
Posted:
October 04, 2013

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Resume:

Amy Chang

***** ****** **** *** *, San Diego, CA 92128

Phone: 858-***-**** E-Mail: ******@***.***

Objective

Highly motivated and focused individual seeks a position with a company to support and assist management utilizing years of

responsible corporate experience and proven record of accomplishment in the areas of customer relations, scheduling, staff

supervision, accounting and general office operations.

Skills

Customer Service Attitude, Interpersonal Skills, Supply Management, Time Management and Accountability, Proficient in Microsoft

Office Suite, Type 45 wpm.

Experience

KeyAssets Financial, Poway, CA April 2012-Current

Executive Administrative Assistant/Office Manager

o Maintain appointment schedule, expense accounts, and travel arrangements for a group of 7.

o Maintain customer confidence and protect operations by keeping information confidential.

o Prepare reports by collecting and analyzing information both internally and externally.

o Responsible for Computer Systems, Programs, and Security, Phone, Printers and requisition of new equipment.

o Provide historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.

o Maintain and coordinate office supplies, purchases and expedite orders.

o Evaluate office equipment and recommend new products and techniques.

o Contribute to team effort by accomplishing related results as needed.

Homemaker Sabbatical 2006-2012

NTN Communications, Inc. Carlsbad, CA

Contract Administrator – Team Lead Jan 2002-April 2006

Prepare monthly reports in conjunction with sales activities.

o

Provide customers with individual reports to increase activity at store level and add revenue.

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Manage monthly contract process from inception to installation on schedule.

o

Liaison between office and field sales ensuring customer satisfaction. Ensuring Field staff was aware of events and

o

needed material for event to be successful.

Improve and facilitate new procedures to mainstream processes, increasing the department productivity.

o

Accountable for expense reports for sales staff of 30 with 100% accuracy.

o

Maintain accurate customer database.

o

Comdisco Inc., San Diego, CA March 1996- Jan 2002

Sales Associate (2000-2002), Business Information Administrator (1998-2000), Office Assistant (1996-1998)

o Prepare monthly 20 plus lease or rental agreements and complete contracts, sales coversheets and correspondence.

o Act as a focal point and resource to customers regarding lease, schedule term and billing issues.

o Maintain accurate commission records and perform quarterly reconciliation for staff of 30.

o Maintain territory and database information in coordination with sales staff to ensure information reaches customer.

o Generate system reports and update system to reflect changes in customer status or information.

o Streamline administrative processes and assist Manager in implementing new policies and procedures to increase

productivity of the department by 10%.

Education

Mira Costa College, Oceanside CA 1994-1996

Associates Degree in General Studies

References provided upon request.



Contact this candidate