Wireless SME Consultant, M2M 3G and 4G
Resume:
Shonne K. Bandy, MNCM GWCWC **** NE **th Street, Vancouver
Wa 98665
******.*****@*****.***
Shonne is a dynamic and innovative wireless technician, consultant, and
architect, with 10+ years of Information Technology and project management
experience, who builds teams and creates relationships. She is a
diplomatic LAN, WLAN, and WWAN professional with over 15 years of
experience and can easily direct the design, implementation, testing,
debugging and maintenance of equipment while ensuring compliance with time
constraints. She is currently seeking a position that will create
opportunities to educate and be educated, to work with teams in project
management, and to work in a more mobile environment.
Experience:
Wireless Network Consultant, Sales and Service November 2005 -
September 2013
Verizon Wireless, various locations on West Coast
Recognized for successfully increasing both retail and call center metrics
through contests and peer competitions. Responsible for the implementation
of software products for the Mobile wireless markets, both consumer and
enterprise. Excellent communication, interpersonal and problem solving
skills. A self-starter with the ability to work effectively both
independently and in a team across multiple sites. Known as a SME for
technical help and industry knowledge. Worked in 6 different West Area
retail stores and relocations, and two call centers. Secured internet
connectivity: IPSec VPN tunnels, https, SSL certificate management for both
internal and external customers. Met with internal and external business
customers to plan and guide solutions towards the most appropriate network
and security needs. Able to represent, diagram, and articulate the network
and security design and objectives. (samples available upon request)
Managed and supported provisioning of corporate telecom services for voice,
data, internet, and wireless. Trained staff how to acquire, install, and
manage SSL certificates. Participated on project teams.
Wireless Systems Specialist Oct 2009
- September 2013
Given the regulated industry environment, illustrated how radio
frequency spectrums are allocated to different standards and role of
FCC. Examined the tradeoff between capacity and coverage and role of
frequency reuse and cell capacity. In business environments,
evaluated voice communication applying FDMA, TDMA, CDMA, and GSM
technologies, and recommended the direction that is most suitable for
a business problem. Also evaluated data communication utilizing CDPD,
SMS, EDGE, GPRS, cdma200 technologies, and assessed the effectiveness
and cost benefit analysis for the technology suitable for given
business problems. Recommended the most effective solution for
businesses in the wireless industry; evaluated the situations where
satellite communication including LEO, MEO, and GEO could be effective
means of communication. Well-trained in the roles of ITU, and how FCC
and ITU interact.
Lead Technical / QA Analyst, Data Support March 2006 - March
2007
Verizon Wireless, Irvine and Rancho Cordova, CA
Served as a team lead of six analysts supporting National Corporate
Assistant Director and Director with report writing and statistical
analysis of call center performance; gave offline support for peers
troubleshooting mobile devices and applications; Tasks included
resolving technical failures in a timely manner, automating
application monitoring tools, and providing technical expertise for
application upgrades. Prepared technical training papers and process
documentation for team using in-depth knowledge of all wireless
devices, platforms, software, and systems.
Computer Lab Director, IT Specialist August 1998 - June
1999
White Rock North School, Dallas, Texas
Performed software and server support for computer network operating on iOS
system for private school. Assisted with critical system outages, software
upgrades, and capacity planning. Coordinated with business executives,
software experts, help desks, and data source teams in a 24x6 availability
environment; trained educators in both hardware and software devices and
applications; published anthologies, yearbooks, and other publications
using Mac software tools and other graphic design applications. Lead
designer and developer for web sites and promotional media. Created and
assembled web graphics, including logos and advertisements. Designed email
blasts and newsletters for site launches and event announcements. Managed
LAN connectivity, established WAN connectivity to external partners,
customers, and vendors via dedicated P2P and secure internet. Maintained
internal and external security policies to protect corporate and partner
data. Trained to enforce and manage intrusion detection system.
EDUCATION
MNCM -Network Communications Management, Master of Science Oct. 2009 -
June 2012
And GWCWC - Graduate Wireless Certificate in Wireless Communications
Keller Graduate School of Management, Naperville, IL
GPA 3.8/4.0
BA - Literature, Bachelor of Arts August 1987
- May 1991
Wheaton College, Wheaton, IL
GPA 3.8/4.0
Global representative for Human Needs and Global Resources, serving for 7
weeks in South Africa. Met with political leaders to lobby for the
abolishment of apartheid. Obtained a minor in Musical Performance, Piano.
SPECIALTY TRAINING:
. Crystal Reports
. Oracle Reports Builder
. P.E.A.K.
. Experience in Implementation, Design, end user support, troubleshooting
and training.
. Known as a results-oriented team player with superior customer
prospective.
. Backup Strategy and Implementation, Network Infrastructures, Windows XP,
7, Microsoft Server 2008, LAN/WAN, Cloud, Exchange 2007/2010, Staff
Training, Project Management, Team Leadership, Switches and Routers,
VISIO, Firewall, VMWARE, CRM/ERP, Unix/Linux, IIS, VOIP, VM Ware, SMS,
VPN, Migration, SQL;
. Cisco switches, routers, and wifi devices
. Checkpoint firewalls
. F5 BigIP load balancing systems
. IPS/IDS systems
. various VOIP/ PBX systems
. Telco and WAN connectivity: DS0. DS1. DS3, PRIs, MPLS, TCP/IP, LANs,
WANs, VLANs, 802.11 wifi for secured and guest access, VOIP telephony,
PSTN
. Windows Server 2003/2008 and Windows clients
. DNS and DHCP services.
. Knowledge of Virtualization
. Emulators, Simulators such as OpNet
References Available upon Request
Contact this candidate