Customer Service Manager
Resume:
Anjanette Pariani
***********@*****.***
To whom it may concern:
I am interested in the above stated position you have advertised. My resume is included for your review. Given
my related experience and capabilities I would appreciate your consideration for this job opening. I believe my skills
are a great match for the position.
Over the past 10 years I have worked in multiple salons, spas and cosmetic offices. I am very well skilled in customer
service, retail and service sales, administrative duties, multitasking and computer literacy. I have worked with multiple
computer programs and am very knowledgeable about many product lines and retail items. I have management
experience and have been responsible for many duties such as product orders, monthly reports, payroll and marketing
as well as being a licensed esthetician and having both the experience and the knowledge of the spa industry.
I am a hard worker with a positive attitude. I get along well with others, love working with new people and pride
myself on being a great employee. I am looking for a position in which I am able to build a long-term career and make
good use of my skills and experience as well as always be learning new things. If you feel that I may be a good fit I
would love to set up an interview and discuss the position further.
Thank you for your time and consideration and I hope to hear from you soon.
Sincerely,
Anjanette Pariani
ANJANETTE PARIANI
858-***-**** – ***********@*****.***
SUMMARY
Friendly, professional, certified esthetician and motivated manager with 10+ years of experience in the skincare and
customer service industry. An active listener with strong interpersonal skills who always strives to understand client
needs and provide exceptional results to increase customer retention. Versed in hiring and training new staff, and
dedicated to increasing revenue by up selling retail products.
SKILLS
Appointment scheduling
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Detail oriented
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Inventory management
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Interviewing and hiring
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Coaching and training staff
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Proficient in computer skills (word, excel, spa-booking programs, social media)
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Customer service
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Multi-tasking
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Motivating staff
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Communication
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Team player
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Punctual
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Identifies and solves problems
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Airbrush tanning/facials/waxing
EXPERIENCE
20LOUNGE OCT 2012-JULY 2013
Spa Manager
Duties include front desk tasks of answering phones, booking appointments, retails sales, customer service, as well as
supervising a staff of 12-15, opening/closing duties, monthly staff meetings, product orders/inventory mgmt,
nightly/weekly progress reports, planning and managing of client events/parties, off site events and promotions.
ALEXIS K SPA & BOUTIQUE JAN 2011-MARCH 2012
Assistant Manager
Along with basic front desk duties such as scheduling, phones and retail sales I was also responsible for inventory
management/orders, daily reports, customer service, client info/emails, and monthly specials. I also sometimes
performed esthetics services such as waxing, airbrush tanning, minor peels and brow/lash tinting.
ADVANCED DERMATOLOGY MAY 2009-MAY 2010
Office Manager
Duties included answering phones, scheduling appointments, product management/orders, bill paying,
checking/responding to all emails & inquiries, filing/faxing/typing reports for the Dr., booking travel arrangements for
the Dr., and keeping the office organized.
CLINIQUE REJUVENATION
COSMETIC SPA & SURGERY CENTER AUG 2008-JULY 2009
Front Desk Manager
Duties included answering phones, scheduling appointments, retail sales, product management/orders, responding to
all client emails & inquiries, daily reports, scanning all client info/files into computer system, and organizing monthly
specials and events.
EDUCATION
Esthetics Poway Academy, San Diego, Ca (2001)
High School Diploma Scripps Ranch High School, San Diego, Ca (1999)
Contact this candidate