Customer Service High School
Resume:
Tevahn A. Brown
New York, NY *****
E-mail: *******@*****.***
Summary of Qualification:
• Completion of Occupational Health and Safety Administration (OSHA) General Industry training
course
• Knowledge of Microsoft Excel, Word, PowerPoint and Internet
• Experienced group leader with over 3 years of group facilitation
• Leadership Award for Excellence in Mentorship Program, Project Speak Out Loud
• Reliable, dependable and highly organized individual
Experience:
GMHC (Gay Men’s Health Crisis) New York, NY
Peer Educator/Mental Health 11/12-02/13
• Encourage clients to express their feelings and discuss what is happening in their lives, helping
them to develop insight into themselves or their relationships
• Prepare and distribute health education materials, such as reports, bulletins, and visual aids, to
address smoking, HIV/AIDS and other health concerns
• Develop and present health education and promotion programs, such as training workshops,
conferences, and school or community presentations.
Edgies (Education Alliance) New York, NY
Receptionist/Administrative Assistance 02/12-05/12
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking
messages, or scheduling appointments.
• Provide information about establishment, such as location of departments or offices, employees
within the organization, or services provided
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort
them to specific destinations.
• Receive payment and record receipts for services.
The Door New York, NY
Dance Instructor 11/09-02/11
• Develop self-understanding of physical capabilities and limitations, and choose dance styles
accordingly
• Choose the music, sound effects, or spoken narrative to accompany a dance
• Direct and stage dance presentations for various forms of entertainment
Ali Forney Center New York, NY
Site Intern 01/08-09/08
• Co-facilitated supportive counseling and recreational groups.
• Collaborated with staff in order to outreach to potential clients within the Chelsea and West
Village neighborhoods.
• Educate clients on safer sex practices and distributed safer sex kits.
• Organize menu and prepare meals for up to 30 clients.
Project Speak Out Loud (S.O.L) New York, NY
Mentor 12/08-09/09
• Conducted recreation groups.
• Outreached to community via providing program information and safer sex kits.
• Co-facilitated supportive counseling groups.
• Mentor youth in need of educational and emotional support.
The Door Restaurant Queens, NY
Bus boy/Waiter/Host 09/05-05/07
• Wipe tables or seats with dampened cloths or replace dirty tablecloths
• Set tables with clean linens, condiments, or other supplies
• Perform serving, cleaning, or stocking duties in establishments, such dining rooms, to facilitate
customer service
• Greet guests and seat them at tables or in waiting areas
• Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to
make conversation
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that
dining details are handled properly and customers' concerns are addressed
• •Write patrons' food orders on order slips, memorize orders, or enter orders into computers for
transmittal to kitchen staff
• •Present menus to patrons and answer questions about menu items, making recommendations
upon request
• •Take orders from patrons for food or beverages.
Teen Impact Prevention Program (T.I.P.P) Queens, NY
Peer Educator 05/04-09/06
• Create and perform creative acts through demonstrating the technique of the fine arts, such as
spoken words, acting, poetry/poems and dance.
• Served as mentor for youths in the program, helping young people with developing study skills
and with homework.
• Empowered and encouraged youths to be educated leaders through individual and group works.
Basie Beacon Program Queens,
NY
Peer Counselor/Instructor 09/03-09/07
• Acted as physical education instructor, teaching bout step aerobics and dance.
• Served as supervisor on Youth Advisor Board.
• Counseled students in need of support.
Education:
The HOPE Program Brooklyn, NY
Career Enhancement- 12 week training 02/13-Present
• Computer literacy: Microsoft windows, Word, Excel, PowerPoint and Internet.
• Courses in: Customer service, interpersonal communication, workload management, critical
thinking, problem solving, written communication, and public speaking.
• OSHA safety training.
• Alco includes a minimum of 200 hours of on-the-job training.
Pacific High School Brooklyn, NY
Diploma Earned 2008
August Martin High School Queens, NY
Credits Earned 09/06-04/07
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