Customer Service Sales

Irene Prifti

215-***-**** (cell)

**** ******** ****** *****

Pipersville, Pa. 18947

Email: *******@*******.*** / *******@***.***

PROFESSIONAL PROFILE:

Experienced finance professional with strong administrative and

organizational skills.

Strong work ethic developed through various finance positions. Detailed

oriented,

Conscientious, focused and dependable and works well independently.

. Strong knowledge of Collections, collection strategies, and high risk

account management.

. Demonstrated ability to reduce DSO account balances over 90 days past

due.

. Work with all functional business units to develop new strategies that

deliver goals.

. Demonstrated comprehension and application of the Six Sigma

methodology, tools and techniques.

Skill Qualifications

Microsoft Windows 98, 2000, XP and NT Platforms

SAP Systems including SOM, ORACLE 11.0 & 11i version, Full Microsoft Office

97,98,2000,

JD Edwards System, EXCEL/Lotus and Supercalc 5 spreadsheets'

PROFESSIONAL EXPERIENCE:

AirLiquide USA May 2011 - February 2013

Plumsteadville, Pennsylvania

Position: Credit & Collections Specialist

. Responsible for collections of 700 accounts including billing

adjustments, wrong pricing, billed taxes, rental pricing, charging and

refunding customer's credit card.

. Resolve issues with customer invoicing thus causing payment delays and

processing deductions in system after approval of credits.

. Perform credit checks on new and existing customers on assigned

region, using D n B data.

. Prepare, monthly reports of top 30 past due accounts with comments for

management review.

. Lead monthly conference call of top 30 accounts with internal

stakeholders, i.e Account Executives, Region Business Manager.

Johnson & Johnson Inc. April 2008 to May 2011

Piscataway, New Jersey

Position: Customer Credit Management - (Government Accounts)

. Responsible for effective and efficient collection process of defined

portfolio, including timely response to customer inquiries via e-mail

or phone and e-mailing account statements.

. Work effectively with all 14 J n J Operating Companies cross

functional teams, Contracts, Customer Service, Sales Operations to

resolve billing discrepancies and ensuring payment.

. Identify and resolve customer disputes and issue debits or credit

memos in SOM (Sales Order Management) in SAP.

. Initiates continuous implementation of process improvement related to

credit card collection but not limited to other departmental issues.

. Responsible for ensuring accuracy and compliance invoicing WAWF (Wide

Area Work Flow), electronic government billing and ensuring

adjustments are completed in a timely manner.

SAP America, Inc.

November 2005 to February 2008

Newtown Square, Pennsylvania

Position: A/R Collection Analyst Public Sector (Government Accounts)

. Lead all tasks involved in all Government Accounts, collecting and

reporting requirements, $29 millions dollar portfolio, including

electronic billing i.e. WAWF.

. Manage a positive business relationship by partnering with Customers,

Operations Support and Sales organizations and other departments to

reduce disputed items.

. Contribute to continuous process improvement ideas in the collections

department.

Loral Skynet, Loral Space & Communications Company

November 2000 to November 2005

Bedminster, New Jersey

Position: Credit and Collections Specialist

. Assumed responsibilities of A/R collection to reduce DSO created in

the absence of formal Collection procedures, and contributing a 6%

reduction in DSO.

. Instrumental in changing cash application format.

. Served in a vital role in the set up of the departmental credit and

collection processes and procedures.

. Negotiated payment plans for distressed accounts in the high 6 to mid

7-figure range.

. Analyzed and reconciled customer accounts to identify unauthorized

deductions and misapplications of payments, enforce contractual terms,

and follow up for payment.

. Performed credit checks on new and existing customers.

.

GE American Communications - formerly a GE Capital Co.

Princeton, New Jersey

Position: Senior Collections Analyst (Dec.1992-Nov 2000)

Position: Revenue Accountant (Aug. 1989 - Dec. 1992)

. Handled daily cash application, managing terms compliance and

collection activity for assigned portfolio.

. Analyzed customer profiles and payment trends to identify obstacles

and potential problems which may affect Days Sales Outstanding (DSO).

. Designed receivable day's outstanding report to indicate slow pay

customers'.

. Assisted in the development of general operating goals, policies and

procedures.

. Developed and maintained professional partnerships with customers and

Marketing, Operations and Accounting to facilitate the company goals.

. Special ability to transform serious problems accounts into amicable

clients by re-establishing parameters of vendor/client relationship.

. Trained new staff in all aspects of the Collection Accountant

position.

. Utilized SAP and JD Edwards systems.

. Received 7 Management Awards for outstanding collections performance.

. Administered the conversion of manual to on-line (CIS) Customer

Information System & OE Order Entry.

. Maintained a VANCS (Video & Audio Network Control System) an

occasional use Billing System.

. Maintained and updated monthly Revenue Reports, by Product Line

and Satellite to reflect

G/L numbers. Explained

adjustments.

. Prepared quarterly Revenue Variance Reports.

Education:

University of Scranton - B .S. in Accounting -Scranton Pa.

Six Sigma Green Belt Certified a GE Certification

Contact this candidate