Customer Service Quality Control

Stephanie Dunavin

**** ***** ****

Sachse, TX ***48 Mobile: 972-***-****

Professional Summary

Highly-driven professional seeking an administrative role in a challenging work environment to

incorporate talents, expertise and expand personal goals in innovative areas

Experience

Trident Metals 2012-2013

Accounts Payable

Responsible for entering invoices into the AS400 system daily with minimal errors

Experienced in making sure invoices from vendors were correct and matched the merchandise we

received

Responsible for processing payment for vendors within terms of agreement each week as well as

entering and paying expenses and refunds

Responsible for entering discounts granted from vendors

Accountable for gathering data and sending excel reports to the appropriate people to make sure

that our numbers stayed where the needed to be each day

Responsible for going to the Post Office everyday and handing out the mail to the appropriate

people.

Knowledgeable in effectively communicating with customers, operating an extensive switchboard

and positively managing customer concerns

Sending our invoices for Accounts Receivable daily

McKinney Heating & Air/ Air Heat North Texas- Plano, TX 2010-2012

Office Manager/Receptionist

Responsible for answering customer calls and scheduling appointments as well as handling

customer complaints and dispatching for both companies

Responsible for calling each customer to remind them of appointments and rebooking cancelled

appointments for both companies

Accountable for accounts payable and receivables for both companies as well as working in

QuickBooks (pulling reports, entering debits/credits, reconciling bank statements, paying taxes)

Responsible for making company hand books, weekly payroll, and handling insurance

Ordering materials for the office as well as for technicians jobs

2006 – 2010

Trident Metals - Richardson, TX

Office Administrator/Receptionist

Responsible for producing all billed invoices/accounts

Experienced in data entry for all receiving department’s outgoing and incoming transactions

Accountable for overseeing quality control for all shipping orders

Responsible for processing all outgoing shipments to all departments

Knowledgeable in effectively communicating with customers, operating an extensive switchboard

and positively managing customer concerns

Whistle Stop Private School – Richardson, TX 2004 – 2006

Childcare Provider

Responsible for planning, creating, overseeing and conducting all daily classroom learning

agendas and social-skills activities

Provided professional care for 22+ children; ensuring each child’s individual needs were

successfully met

Experienced in effectively communicating and problem solving with children, as well as parents,

and other childcare providers to guarantee the highest level of service was provided

Kroger – Sachse, Tx 2001-2004

Cashier/Floor Supervisor

Experienced cashier responsible for maintaining correct daily balance of credit, debit, check and

cash transactions

Knowledgeable customer service specialist assisting in customer needs, concerns and inquiries

Skilled floor supervisor ensuring all employees were compliant of company’s policies and

procedures and customer needs were sought and met

Education

Sachse High School – Sachse, Tx Graduation date 2005

GPA: 3.4

Member of Student Council

Member Drill Team

Member of Work Program

References Available Upon Request

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