Customer Service Administrative Assistant

Jose B. Rivera

*** **** ***** ******, # *, New York, NY 10029 ** 917-***-**** ** E-mail:

****@****-******.***

Work Experience

*/****-*/**** ***** Action Program & Homes Inc. - Assistant Program

Manager - New York, NY\

. Create and maintain applicant/student profile including demographic

information

. Maintain daily student attendance and provide staff with attendance

based reports.

. Create and maintain student sign in and payroll time sheets

. Manage the MIS databases (Department of Labor, E-Grants)

. Maintain and update the school lunch and school snack reports

. Troubleshoot Personal Computers and upgrade/maintain software

. Maintain the YAPH, Inc. Facebook page

. Order computers and all office supplies

2/2010 - 2/2011 Archdiocese of New York - Area Coordinator, Manhattan and

Bronx Schools

. Marketing and Outreach for 5 Catholic Grammar Schools

. Create Marketing Materials including Flyers and Brochures

. Coordinate website renovation and creation (www.stluke138.org)

. Photograph faculty and student for inclusion on marketing materials

. Work with School Staff to obtain Enrollment Data

. Market Schools to local Community Institutions, both profit and non-

profit

. Telephone families in regard to the school waiting list, any required

documentation and meeting dates

2/2004 - 2/2010 Cristo Rey New York High School - Admissions Counselor /

Director, East Harlem, NY

. Speak before Catholic and Public school students, parents,

principals, administrators and community based organizations about

our high school. An over 40 Catholic and 15 Public schools a year

reaching 2,000+ students.

. Meet with and assist parents with financial aid forms and our admissions

process

. Collect school transcripts and other documentation to ensure our

entrance standards and requirements are met

. Administer entrance exams

. Conduct student interviews

. Input acquired data using Microsoft Excel, Microsoft Access and

Admissions Plus software

. Take photographs at school's events - over 8,000 photos in total

. Maintain the school website. Updating it as needed. Cropping photographs

for the website - www.cristoreyny.org

12/1999 - 1/2004 Upper Manhattan Empowerment Zone - Assistant

Communications Officer - New York, NY

. Developed and maintained websites: www.umez.org, www.brisc.umez.org,

www.hiway125.com

. Maintained Access Database

. Prepared Daily news clips

. Liaison to the East Harlem Community and to Community Board # 11

. Produced Information Packets and some Artwork

. Staff Photographer

. Met with local elected officials

. Supervised interns

7/1998 - 7/1999 Spa Finders - Administrative Assistant - New York, NY

. Web page maintenance and creation e-mail distribution, computer

maintenance, software installation, data base entry, hardware and

software trouble shooting, magazine research. Transfer magazine articles

to website.

12/1997 - 3/1998 Interim Technologies - Tech Support Call Center -

Maitland, FL

. Help Desk Technician with Matrix Marketing - Lake Mary, FL

. Assisted customers with Windows 3.1 and Windows 95 software problems.

1989 - 1997 Metropolitan Hospital Center - Graphic Arts Supervisor - New

York, NY

. Responsible for initial concept, planning, implementation and supervision

of

the Hospital's Graphic Arts Center Division. Supervised two co-workers

for four years.

. Provided customer service to over 3,000 employees (Human Resources and

Graphic Arts Center)

. Created business cards, flyers, brochures, booklets, phone directory and

web pages

. Assisted Community Affairs with Community Out Reach.

. Attended community meetings on behalf of the hospital

. Assisted in development of hospital Fund-raising Journal

. Created, Updated and Inputted employee training database using Microsoft

Access

. Page Layout of the "Source" employee newsletter

1979-1988 U.S. Navy Active Duty - Petty Officer - New York & New Jersey

. Maintained Enlisted Service Records, processed Reenlistments, Extensions

and Discharges.

. Classification Petty Officer.

. Supervised reserve units on matters of training and the Enlisted Service

Record.

Freelance Web Site Work

. Designed and maintain the East Harlem Chamber of Commerce web site

(www.eastharlemchamber.com)

. Designed and maintain the Saint Michael Academy.com website

(www.saintmichaelacademy.com)

. Designed, created and maintain the East Harlem Community web site

(www.east-harlem.com)

. Designed, created and maintained the Power Memorial Academy

(www.powermemorialacademy.com) web site

. Designed, created and maintain the Saint Cecilia Parish web site

(www.saint-cecilia-parish.org)

Community Activism:

Settlement Health Board Treasurer (2012-Present)

Community Board 11 Member (1979, 1993, 1997, 1999)

Elected to Community School Board # 4 in 1996 - was Treasurer of the board

that same year.

Education:

1994 Fordham University - New York, NY (B.A. Double Major in Political

Science and Religious Studies)

Computer Skills:

. Photoshop Elements

. HTML

. Microsoft Word, Access, Excel,

. Adobe PageMaker, Dreamweaver

. Mysql

. PHP

. Linux

. Web Page Design & Maintenance

. Page Layout

. Hardware Troubleshooting

. Expression Engine Content Management System

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