Administrative Assistant Customer Service
Resume:
DENISE RODRIGUEZ
New York, NY 10029
**********@*****.***
Summary
Office professional with experience focused on meeting the business needs
of Internal and
External customers. Skilled in quality control, safety, accounts
receivable, medical billing, accounts payable, and mentoring. Demonstrated
ability to direct teams of employees to achieve high job performance.
Excellent communication skills, knowledgeable in Micro Soft Word, Microsoft
Excel and Microsoft PowerPoint Microsoft Outlook and WMS Telnet Application
and VNC Viewer.
PROFESSIONAL EXPERIENCE
The Children's Village
(2013-
Present)
Sr. Administrative Assistant
Responsible for daily tasks that are listed in my bullet points below,
while multitasking helping in running the program and responding to issues
promptly.
. Responsible for completing payroll.
. Responsible for keeping track of attendance
. Responsible for inputting attendance into DYCD system
. Kept track of and recorded minutes for staff and parent meetings
. Kept track of requisitions
. Responsible for recruiting teens to join program
. Responsible for conducting home visits
. Responsible for ensuring that all staff completed training in a
timely manner
. Responsible for ensuring that all issues throughout the facility were
handled in a timely manner
Best Buy Inc.
(2010-2012)
Digital Life Specialist
Responsible for the daily tasks that are listed in my bullet points below,
while dealing with customer issues and responding promptly.
. Assisted customers while providing a complete solution for the
products being purchased
. Train new employees
. Take an inventory count daily
. Report daily numbers to immediate subordinate
Food for Survival, Inc. for NYC
(2008-2009)
Administrative Assistant
Responsible for the daily tasks that are listed in my bullet points below,
while multitasking on several different Computer Applications.
. Check Inbound Truck Log Invoice
. Voiding Tags
. VNC Viewer Daily Report
. Logging Dump Tickets
. Logging Transfer Tickets
. Selector Productivity Report
. Filling out Check Request Form
. Assigning Bays and Seal # to outbound trucks
. Sending orders to CERES
. Confirming Order Counts
. Filling out Break Down Sheet
Pier 1 Import, New York,
NY
Stockroom Supervisor-
(2004 - 2007)
Responsible for the daily tracking of shipments and deliveries while
dealing with customer issues and responding promptly.
. Assisted Customers
. Scheduled Deliveries
. Filed Customer Order Forms
. Worked at Cash Register
. Set up Store Display
. Assisted with Customer Service
. Tagged Store Items
. Followed up with Customer Orders
. Assured on time Delivery
. Restocked Items
. Reconciliation of Inventory
. Answering telephones
. Ordered merchandise for customers
Sports and Arts in Schools
(2003 - 2004)
Tutor
Assisted with the daily programs and activities of the youth in the after
school program within the community while also tutoring and helping
underprivileged children overcome adversity.
. Assisted the children with homework
. Supervised the children on field trips
. Supervised the children to different activities
. Prepared skits with the children for shows
New Beginnings after School Program -
(2001-2002)
Assistant Group Leader
Assisted with the daily programs and activities of the youth in the after
school program within the community while also tutoring and helping
underprivileged children overcome adversity.
. Assisted the children with homework
. Supervised the children on field trips
. Supervised the children to different activities
. Prepared skits with the children for shows
. Counseled the children
. Prepared extracurricular activities for the children upon
completion of homework
Mt. Sinai Hospital
(1999-
1999)
Clerical
Responsible for filing medical records/documents while also assuring
patient satisfaction
. Confirmed appointments with patients
. Responsible for data entry
. Set up appointments for patients
. Answered high volume telephone calls
. Promptly picked up/dropped off medical records/documents requested by
doctors/staff.
Education
John Jay College of Criminal Justice
(2009-2014)
With a Degree Concentrating in Forensic Science and Criminalistics
Manhattan Center for Science and Math High School, New York, NY
(Graduated, June 2002) State Diploma & Regents Diploma
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