Customer Service Sales
Resume:
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Chamiere P. Sloan
*** **** **** ******, ********, NY 11234
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Chamiere P. Sloan
C ustomer Service Professional
More than 7 years’ successful experience in customer service and support with recognized strengths in
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account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing
proactive procedures and systems to avoid problems in the first place.
1. Possess solid computer skills.
2. Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word, IBM book keeping
software, Western Union and Money Gram machine.
3. Ability to train, motivate, and supervise customer service employees.
4. A team player, acknowledged as “Total Quality Customer Service Professional.”
5. Conduct audits according to company guidelines and maintain/update accurate inventories.
Experience
03/2012-06/2013
Donnelly Communications Atlanta, GA
Customer Service Representative
Confer with customers by telephone to provide information about products or services.
take orders, cancel accounts, and obtained details of complaints
Determined charges for services requested, collected payments.
Referred unresolved customer grievances to designated departments for further investigation.
Resolved customers' service billing complaints by performing activities such as exchanging
merchandise, refunding money, or adjusting bills.
10/2010-05/2013
Ingles Markets Inc. Stockbridge, GA
Customer Service Manager
Managed staff, prepared work schedules and assigned specific duties.
Established and implemented departmental policies, goals, objectives, and procedures, conferred with
staff members as necessary.
Determined staffing requirements, and interviewed, hired and trained new employees.
Planned and directed activities such as sales promotions, coordinated with other department heads as
required.
Operated computers programmed with accounting software to record, store, and analyze information.
Classified, recorded, and summarized numerical and financial data to compile and keep financial
records.
Operated 10-key calculators, typewriters, and copy machines to perform calculations and produce
documents.
Received, recorded, and banked cash, checks, and WIC vouchers.
Received payments by cash, check, credit cards, vouchers, and automatic debits.
Issued receipts, refunds, credits, or change due to customers.
Assisted customers by providing information and resolving their complaints.
Answer customers' questions, and provide information on procedures and policies.
Processed merchandise returns and exchanges.
Directed and supervised employees engaged in sales, reconciling cash receipts, and performing services
for customers.
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Chamiere P. Sloan
06/2006-11/2010
Children’s Museum Of Atlanta Atlanta, GA
Visitor Services Team Member
Received payment by cash, check, and credit cards.
Greeted patrons attending museum events.
Sold and collected admission tickets and passes from patrons.
Maintained a safe play environment.
Monitored visitors' activities to ensure compliance with establishment regulations and safety practices.
Sanitized toys and play equipment.
Supported children's emotional and social development, encouraging understanding of others and
positive self-concepts.
Greeted persons entering establishment, determined nature and purpose of visit, and directed or
escorted them to specific destinations.
Compiled, sorted and verify the accuracy of data before it was entered into the Raiser’s Edge program
for memberships.
Recorded guest comments or complaints, referred customers to managers as necessary.
06/2004-01/2006
IKEA Of Atlanta Atlanta, GA
Cashier
Itemized and totaled customer merchandise selection at checkout using cash register, and accepted cash
or charge card for purchases.
Issued receipts, refunds, credits, and change due to customers.
Assisted customers by providing information on IKEA products.
Tabulated bills using calculators, and cash registers.
Maintained clean and orderly checkout areas.
Recommended and helped locate merchandise based on customer needs.
E ducation
08/2006-
Clark Atlanta University Atlanta, GA
Early Childhood Education
09/1998-06/2002 East New York Family Academy Brooklyn, NY
H.S. Diploma
Valedictorian
R eferences
References are available on request.
Contact this candidate