Customer Service Data Entry
Resume:
Cathy S. Peaches *****.*******@*****.***
**** ******** ***** *******, ** 75044 (214)-499-
Summary of Qualifications
Highly motivated and solutions-focused professional with over 20 years of
office administration experience, which includes: working in a wide range
of office positions and assisting high-level executives. Proven in
facilitating daily office administration and providing outstanding office
support to staff while maintaining confidentiality. Highly focused and
results-oriented in supporting complex and deadline-driven operations by
resolving issues in initial stages prior to requiring executive action.
Communicates clearly and effectively with diverse populations in written,
verbal, and presentation formats with a proven track record of delivering
better-than-expected outcomes. Equipped with an excellent work ethic;
possesses a strong sense of responsibility and leadership. Outstanding
leadership skills with the ability to develop long lasting and profitable
relationships.
Core Areas of Strength:
. Profit-oriented professional who possesses over 20 years insurance
industry experience
. 20 years experience serving in roles as Executive Assistant and
Customer Service Representative
. Proven in providing accurate evaluation, analysis, and solutions via
timely problem solving
. Exceptional in leading by example and leveraging communication and
multi-tasking skills
Professional Experience
AIG Insurance Dallas, TX
Workers Comp Claims Assistant 2004 - Present
. Duties include taking reports via phone, fax, or email; provides
executive-level administrative support.
. Assists Claims Adjuster with day-to-day administrative activities,
such as: medical bills, diaries, and faxes.
. Responsibilities include the placing, tracking, and closely following
the process of reportable claims.
. Provides stellar in support of busy office operations. Handles multi-
line phone for all incoming calls, performs extensive data entry and
general office duties, processes mail, and maintains calendars.
. Organizes confidential material and information, performed top-level
administrative duties for executive management, including but not
limited to: managing schedules and calendars, email, and telephones.
File Control Center Administrator 1995 - 2004
. Verified coverage for Workers Comp Policies including all coding
issues as well as lost time and medical on First Report of Injuries.
Completed data entry of claims as well as electronic filing with TWCC.
. Conducted extensive data entry tasks daily, which had competing
priorities and deadlines for completion.
. Provided data entry and a record of accomplishment in execution of
sensitive and confidential documents.
Claims Adjuster 1993 - 1995
. Was responsible for claims - interfacing with attorneys, doctors,
private investigators, and independent adjusters in documenting all
aspects of the cases; attended depositions and mediation hearings.
. Submitted status reports and oversaw settlement negotiations to
successfully complete customer claims.
. Conducted research, compiled data, and prepared reports for
presentation to the management team.
. Managed customer interactions and expectations over the phone by
utilizing customer service skills.
Continental Risk Management Dallas, TX
Claims Adjuster 1992 - 1993
. Processed work related injury claims for Texas, Colorado & Kansas;
supervised investigations performed by independent adjusters; managed
medical management and vendors to complete investigations.
. Experienced in working collaboratively with team members concerning a
wide range of customer issues.
Education
Kilgore College - Secretary Service Certificate
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