Customer Service Sales

Crystal Kappel

Trainer at Lucilles Smokehouse BBQ

*********@***.***

Summary

Ambitious MBA Graduate in International Business with excellent research, time management and problem

solving skills.

Customer-service focused to ensure customer satisfaction and contributes to company success.

CORE STRENGTHS

Energetic work attitude Strong organizational skills

Top sales performer Sharp problem solver

Customer service expert Courteous demeanor

Adaptive team player

ACCOMPLISHMENTS

Customer Service

14 years customer service experience to ensure objectives are fully developed and accomplished.

Sales

Consistently generated additional revenue through skilled sales techniques.

Presenting

Demonstrated strong communication skills through working in team group projects to develop research and

recommend analysis for presentations.

Research

Researched and developed projects which resulted in positive outcomes with supportive analysis.

Experience

Trainer/Server at Lucille's Smokehouse Bar-b-que

February 2010 - Present (3 years 8 months)

Server

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Natural Leader with a high level of energy, exceeding sales goals, mentoring employees, producing positive

results, encouraged to pursue lead and management positions

Liability Claims Representative at Farmers Insurance Group

November 2010 - March 2011 (5 months)

Responsibilities include recording all documentation, investigating liability, conducting primary discussions

with policy holders, health care providers, third party, and insurance providers to bring each bodily injury

claim to a timely resolution

Lead Server at Woodgrill Buffet

October 2008 - February 2010 (1 year 5 months)

Responsibilities include supervising employees, proficient customer service, scheduling, training, efficiency,

and creating a positive personal atmosphere to motivate others

Server at Mimi's Café

September 2004 - February 2010 (5 years 6 months)

Server

Maintained college as a full-time student accompanying a fulltime work schedule or any available overtime,

and encouraged by management to step into a lead position and pursue management

Skills & Expertise

Customer Service

Supervisory Skills

PowerPoint

Microsoft Office

Insurance

Process Scheduler

Time Management

Customer Satisfaction

Microsoft Word

Microsoft Excel

Inventory Management

Sales

Teamwork

Public Speaking

Marketing

Leadership

Team Leadership

Hospitality

Education

University of La Verne

Master of Business Administration (M.B.A.), International Business, 2012 - 2013

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California State University-San Bernardino - College of Business and Public Administration

Bachelor Degree, Business Administration, 2006 - 2008

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Crystal Kappel

Trainer at Lucilles Smokehouse BBQ

*********@***.***

Contact Crystal on LinkedIn

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Contact this candidate