Customer Service Sales
Resume:
Marco Lao
*******@*******.***
** ******** ******, *********-**, Staten Island NY, 10304
Professional Experience:
Analytical thinker with proven performance under pressure
Strong interpersonal and customer service skills
Skilled in 10 key and QWERTY data entry (70 wpm)
Proficient in the full Microsoft Office Suite
Proven advanced PC troubleshooting ability
Familiar with computer hardware architecture
Flexible and highly adaptable to changing circumstances
Effective record keeping and organization abilities
Experienced in handling money in all denominations
Familiar with the standard 10 line phone system
Able to lift, push and pull 75 pounds
Experienced in the use of POS systems
Achievements:
Achieved perfect upkeep scores during 2012 Staples paperwork audit
Assisted in the Staples reconstruction effort after Hurricane Sandy
Addition to the Staples tech department reduced repair turn-around time by
20%
Presence in tech department at Staples helped facilitate surge in custom
satisfaction
Three time employee of the month recipient during tenure at Staples
Employment History:
Staples - Staten Island, NY
Inventory Specialist - (February 2012 - August 2013)
Performed vendor returns, prepared inventory operation audits, executed
cycle counts and zero balance research
Furniture Associate - (March 2011 - February 2012)
Packed incoming freight including high risk furniture and technology items
into their designated areas in addition to providing furniture consultation
to customers
Resident Technician - (March 2010 - March 2011)
Timely executed computer repair work, part order entry, customer
consultation and the forwarding of work order status to clientele
Sales Associate - (November 2007 - March 2010)
Assisted customers on the sales floor, unloaded freight, maintained store
cleanliness, and fulfilled cashier roles as needed
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