Customer Service Technician

Steven Grotsky 661-***-****

Stevenson Ranch, CA *********@*****.***

Professional Profile

Test Technician with over 12 years of extensive experience with production

test operation and control, in accordance with manufacturing, quality, and

standard operating procedures.

Production and Processing

Problem Sensitivity

Documenting Information

Dependability

Adaptability

Cooperation

Professional Accomplishments

Administrative Support

Developed and maintained cost-effective MS Access-based inventory system for

calibrated assets located in 2 test facilities.

Expeditiously kept calibrated assets current in 2 test facilities.

Awarded bonus for independent and adaptive performance that kept 2 XIPS

programs on schedule during a critically under-staffed 90-day period.

Reported quarterly health and safety audits for 2 test facilities to

management.

Initiated and tracked with follow-up on facilities and electronic

maintenance requests.

Awarded salary increase for work with test team responsible for keeping a

Direct TV satellite on schedule.

Communication Skills

Prepared clear and concise reports to management, supervision, and

engineering.

Enthusiastically provided customer service to users connected with 6 test

facilities.

Production Process

Performed visual and electrical inspection on space hardware for more than

40 communication satellites.

Awarded bonus for failsafe system enhancement on 8 environmental test

chambers.

Provided extensive instruction to 12 technicians in 5 test areas on test

procedures and methods for space hardware and test-related equipment.

Work History

Test Technician L-3 Electron Technologies 1982 to 2013

Inc.

Torrance, CA

Education

Master of Science Touro University 2008

International Cypress, CA

References

References are available upon request.

Contact this candidate