Customer Service Manager

*** *** ******* ****, ****** PARK, FL *****

PHONE: 321-***-**** EMAIL: *********@*****.***

MARC E. EASON

OBJECTIVE

To obtain a position within a results-oriented organization that will allow me to

utilize my skills and experience within the areas of: Insurance, Law, Marketing,

or Management. In addition, I am seeking an opportunity that offers future growth

potential and will provide a forum to demonstrate excellence in my interpersonal

skills, oral and written communication, and superior customer service abilities.

Education

UNIVERSITY OF CENTRAL FLORIDA Orlando, FL

Bachelors of Science - Liberal Studies, with emphasis in Broadcast Journalism and

Education

Minor- Marketing, Graduated - May 2006

VALENCIA COMMUNITY COLLEGE Orlando, FL

Associate of Arts - General Studies, Graduated - December 2003

WORK Experience

The Law Office of Eric V. Hires, LLC, September 2009 - Present

Case Manager/Executive Assistant

Served as Case Manager for all personal injury matters and claims.

Manage intake processes and interviews

Prepare demand letters and facilitate negotiation of claims for settlement

with insurance companies.

Provide support to the attorney in the form of paralegal and legal

assistant duties

Perform client status notifications, serve as initial point of contact, and

issue resolution

Licensed notary (Licensed by the state of Florida).

Hires Sports Group, LLC, September 2009 - Present

Director of Operations/ Athlete Liaison/ Media Marketing

Representative

Founding member - this organization provides representation for

professional athletes and facilitates contract negotiations with

professional sports teams.

Interact with potential clientele for screening, relationship building, and

recruitment functions.

Manage daily business operations, athlete relations, responsible for

research and development, and social media marketing initiatives.

Liberty Mutual Insurance (Free State Staffing), June 2008 - August 2009

Inside Claims Examiner Level III- 5-20 Independent License

Investigated and evaluated homeowner insurance claims.

Served as an inside CAT-UNIT team adjuster for disaster area storms across

the U.S.

Managed and answered high volume calls while maintaining superior quality

of customer service to policyholders.

Answered questions and educated policy holders on the appropriate claim

filing policies and procedures.

Recognized for excellence in service and was promoted to the Water

Mitigation Department.

Managed claims as an inside adjuster for water loss damage and mold

remediation.

Tracked and monitored machine usage during remediation and water extraction

processes.

Issued payment to vendors.

Catalina Elementary School (OCPS), August 2007 -June 2008

Permanent Substitute/ Cafeteria Supervisor

Received two promotions after starting as a Para Professional. Promoted to

permanent substitute and Supervisor of the Cafeteria.

Served as a member of the Administration team, responsible for oversight

and enforcement of school discipline policy and procedures with pupils.

Managed and supervised copy room operations

Served as assistant to Physical Education instructor.

Obtained Physical Education teaching certification for grades K-12.

Nationwide Insurance, July 2006- April 2007

Senior Property Claims Adjuster -6-20 All Lines License

Promoted to Senior Property Claims Adjuster for the territories of Orange,

Palm Beach, Broward, and Dade counties.

Specialized service for in-person policy holder contact and locus

investigation.

Handled claims from inception to completion, including detailed

investigation and evaluation of claim for determination of coverage and

value with an emphasis in on site estimation..

Managed and executed payments to the policy holder for covered damages.

skillS, abilities, and licensure

Microsoft Office (including Word, Excel, Access, PowerPoint), Corel, Word Perfect, IBM

and Apple computers, CLASS, Xactimate, Lotus Notes, Client Profiles, Adobe

Internet

Typing (65 WPM)

Public relations, customer service, written and oral communication skills

Excellent leadership and presentation techniques, with proficiency in public speaking.

Outstanding negotiation skills with the ability to close deals.

5-20 All Lines Adjusters License

Notary Public - licensed by the State of Florida

Interests and Activities

Lettered in collegiate athletics, UCF Football 2003/2005

Hires Sports Group, LLC - Professional Sports Agency

reFerences

Available Upon Request

Contact this candidate