Customer Service Assistant
Resume:
SMYRNA, GA *****
KI MBERLY L . REED K ************@*****.***
Summa ry of Qualifications Computer Skills
• Proven leader known for an ability to produce successful outcomes in demanding situations. I Word
exhibit diverse expertise with a steadfast commitment to excellence. I posses excellent decision Excel
making and problem solving skills. Strong experience interacting with various audiences PowerPoint
including senior level executives, peers, and clients . My integrity is unsurpassed, and I have a GroupWise
personality to match. Outlook
Access
P ROFESSIONAL EXPER IENCE Windows Vista/XP
75 wpm
10-Key
N uesoft
Cenegenics Elite Health
E xecutive Assistant to Chief Operating Officer Key Skills
December 2012- Present Executive Support
Alpharetta, GA Office Management
Project
Work with COO to keep her well informed of upcoming commitments and responsibilities, following M anagement
up appropriately Admin Support
Screen phone calls for Chief Operating Officer Meeting
Provide a smooth bridge of communication between COO and other centers throughout US Coordination
Schedule travel (international & domestic) and meetings, prepare travel orders and memos Event Coordination
Prioritize conflicting needs; handles matters expeditiously and proactively Reception
Develop and proofread memos. Create spreadsheets for reports to submit to accounting
Reports/Spreadshe
department
ets
Prepare board room for the executives, supplying their favorite snacks, water, and notepads
Internet Research
Ordered food, created custom invites, prepared a menu for visiting Medical Executives
Coordinate, manage, and host Medical Executive Committee conference that is held in Atlanta Customer Service
Proof and review outgoing correspondence Communication
Help COO prepare for speaking engagements and other executive outreach relations Data entry
Create computerized presentations to present in meetings that COO is hosting 10,000 KPH
Use critical thinking skills to make decisions in demanding situations Troubleshooting
Cenegenics Elite Health
E xecutive Assistant to Di rector of Center Growth
June 2012- December 2012
Alpharetta, GA
Attained title of Executive Assistant within 3 mos. of initial hire- started as part time receptionist
Maintain a high level of confidentiality
Manage the Director of Center Growth’s Calendar
Schedule flights, book hotels, reserve rental cars
Organize conference calls, meetings, and events for Director of CG
Coordinate and schedule Center Growth calls with all 30 national centers and doctors
Act as a liaison from doctors to Executive
Was given a $5k budget to redecorate 3 centers to make them more patient friendly
Review incoming resumes to select candidates for initial phone interview
Ask applicants basic questions to determine whether they are qualified for a second interview
C enegenics Elite Health
R eceptionist
March 2012- June 2012
Alpharetta, GA
Ensure maximized satisfaction of Cenegenics Atlanta 150 patients
Conduct VIP suite tours of Atlanta facility
Works directly with physician to implement ways of contacting and gaining new patients
Compose and maintain spreadsheets of all leads contacted, new patients, and cancelled patients
Review incoming resumes to select candidates for initial phone interview
Ask applicants basic questions to determine whether they are qualified for a second interview
Answer inbound calls and schedule appointments for new and existing patients
Create new patient charts and prepare for the doctor
Vaccines for Children
E xecutive Assistant & Executive Support Member
December 2011- February 2012
Tempora ry Assignment – Focus Tempora ry Agency
GA Dept of Public Health, Atlanta, GA
Assisted Deputy Director with meeting and event coordination
Traveled to State Board meetings with Director and took notes for the meetings she was unable to
attend
Responded to requests for information on regulations and procedures
Shared business philosophies and vales with other Executive Support Team members
Made decisions by consensus with the group on various topics
Aligned resources under the executive level in support of the vision and goals
Assisted with provider enrollment in the Vaccines for Children Program
Assisted with the annual recertification of all enrolled provider offices. Served as the primary
contact for providers needing assistance with the recertification process and trained offices on new
Excel spreadsheets
Assisted the Vaccines for Children Coordinator with special projects and mail outs
S tate Personnel Administration
R ecords Manager & H R Assistant
May 2011 – November 2011
Tempora ry Assignment – Focus Tempora ry Agency
A tlanta, GA
Developed, and maintained a working filing system for the State Personnel Administration
Responsible for keeping concise personnel records of small and large companies
Learned, then advised and supervised staff personnel on correct record keeping guidelines
Retrieved records for companies in a timely manner
Ensured each personnel file was in compliance with the original organization
In charge of organizing and storing personnel files
Assisted HR staff with projects assuring they would meet deadlines
Prepared New Hire Paperwork
Verified employment eligibility
Ensured all sites had up to date, required state and federal postings
S tate Road and Tollway Authority
Executive Assistant
December 2008- April 2011
A tlanta, GA
Provided support to the President-CEO and 4 departmental managers
Served as the primary point of contact for internal and external constituents on all matters pertaining
to the Office of the President
Served as a liaison to the board of directors and senior management teams
Managed extremely active calendar of appointments and travel, and compiled documents for travel
related meetings
Successfully prepared, handled distributed, reviewed, and managed files and reports for accuracy
Responded to correspondence from third parties concerning confidential matters
Coordinated staff meetings, and various special events
Maintained calendar with each employee birthday and sent reminders to staff to increase morale
EDUCAT ION
West Georgia Technical College
Douglasville, GA
Expected graduation date: February 2014
Major: Business Administration
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