Customer Service Administrative Assistant

amela Harris

**** ** *** ******

Pompano Beach, Florida 33060

(C) 954-***-****

********@*****.***

SUMMARY

Self-motivated, results oriented professional with over ten years experience in office administration. Excellent oral and written communication skills with the ability to converse effectively with a diverse population.

AREAS OF EXPERTISE:

Administrative

Customer Service

Office Management

Human Resources/Payroll

Accounts Payable

Accounts Receivable

Microsoft Office

Multi – line Phones

Sales

SOFTWARE SKILLS

Operated Microsoft Word, Microsoft Outlook, Microsoft Excel, Claris Works and Client Management System.

EXPERIENCE

Florida State University, Office of Growth Management & Conflict Resolution Administrative Secretary Boca Raton, Fl 1996 - 2000

Provided administrative support for five facilitators.

Organized conference calls, prepared all documents and written correspondence.

Maintained schedules for meeting and agendas and notify all associates

Coordinated travel requests including commercial airfare, hotel and car service arrangements.

Processed travel expense reports, processed vacation request, and order office supplies.

Florida Atlantic University, Institute of Government

Administrative Secretary Boca Raton, FL 1996 – 2000

Responsible for the coordination and preparation of all paperwork for various seminars and hosted seminars.

Performed data entry and answered multi-line phone system.

Managed and accounted for all county and city employees continuing education data.

Pro Se Family Mediation Project, Dade County Bar Association,

Administrative Assistant Miami, FL 1994 -1996

Performed various administrative tasks.

Assisted lower income level people seeking a divorce, by compiling and processing all necessary documentation for the court.

Followed up on status of all pending cases.

EDUCATION

Florida Atlantic University Boca Raton, Fl 1998 - 1999

REFERENCES

1) Eldamira Santana

Contact: 786-***-****

2) Carole Lewandowski

Contact: 954-***-****

3) Vickie Kenny

Contact: 954-***-****

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