Customer Service High School

RANDY SALDANA

*** **** ***** ****** ***. **, New York, NY 10032

*******.*****@*****.*** (c) 917-***-****

WORK EXPERIENCE

GAP Inc./ Old Navy, New York, NY

Loss Prevention Service Representative, May 2013 - present

• Provide excellent customer service at the store’s entrance, ensuring pleasurable

visit for customers.

• Contribute to safe store environment through safety awareness and timely,

professional communication with fellow teammates.

• Support Loss Prevention Team as a back-up in shoplifting detentions and serve as

a witness when needed.

• Assist store leaders in handling and resolving incidents.

• Aid coworkers in execution of company issued crowd control policy and

procedure during high traffic.

• Educate store employees on proper emergency preparedness and execution.

Stock Associate, April 2011 – May 2013

Replenished and organized merchandise between the back of house and sales floor.

Ensured movement of merchandise meets company standards.

Efficiently handled merchandise to improve in-stock positioning and meet

productivity goals.

Provided cashier, merchandising and technical assistance when needed.

Q.V.S Income Tax, Bronx, NY

Income Tax preparer, November 2008 – April 2009

Reviewed, organized and maintained financial records to determine forms needed to

prepare tax returns.

Prepared or assisted in preparing simple to complex tax returns for customers.

Answered, screened and directed all incoming calls.

J.A.R.E Realty, New York, NY

Office Assistant, June 2005 – May 2007

Organized and maintained constituent database.

Managed invoices, expenses, and calendars for all departments.

Composed letters, memos, requisitions and confidential correspondence for company

communication

Handled cash transactions and correspondence as needed.

Provided logistic administrative support, such as answer, screen and direct calls,

facilitate travel arrangements, and set up conferences.

EDUCATION

Mildred Elley School, New York, NY

Associate of Applied Science, Expected May 2014

Area of Study: Paralegal Studies

John Jay college of Criminal Justice, New York, NY

Bachelor of Arts, August 2008 - June 2009

Major: Forensic Psychology

Washington Irving High School, New York, NY

High School Diploma, Granted July 2008

Area of Study: Law and Public Service

SKILLS

Microsoft Office Suite

Bilingual English/Spanish

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