Manager Customer Service

KEN NE T H A. TEAL

**** ****** ******** ****

Rockma rt, GA 30153

Home: 770-***-**** ******@***.*** Cell: 864-***-****

S UM MARY

Versatile Director with strong experience in operations management, cost control, customer

service, and talent development . I ncreased sales by providing professionally trained employees,

delivering quality products and customer service. Excellent skills in relationship building;

i ncluding effective communication with customers, managers, staff, and vendors. Successful at

leading and motivating team members to achieve their highest potential while modeling strong

work ethics. Contributing attributes include: problem solving, leadership and analytical skills.

Strong Financial attributes including P&L statements and observing opportunities to increase

p rofitability.

P ROFESSIONAL E XPER I E NCE

J & L Discount, Rockma rt, GA 2010-P resent

Launched a successful retail store business by giving a price valued product within a clean and

organized environment. Constantly adding new products giving the consumer a joyful shopping

experience. Utilizing my t ransferrable skills to create a profitable and courteous business.

R YAN’S RESTAURANT GROUP, Greer, SC 1987 - 2010

A D ivision of Buffets, Inc.

District Manager

Controlled and maintained 9 units’ constantly evaluating, t raining, and challenging each unit to

execute daily operations to their greatest potential. Focusing on P&L line items, customer

satisfaction, sanitation and Servsafe procedures. Developing management talent for their next

level of advancement.

D i rector of Quality Cont rol

Operated a department consisting of 5 Supervisors each that were held accountable for 35+ stores.

Personally inspected units that involved t raining, and motivating employees in 40+ family

restaurants across 3 states. Successfully opened over 100 new restaurants engaging in personal

t raining and support to new team members and management.

• I ncreased promotional sales by an average of 5-8% by leading rollouts of new promotions

across assigned terri tory. Conducted audits to monitor standards and evaluate sales levels.

P rovided feedback, coaching, and t raining to address growth areas and to prepare for

p romotions.

• P revailed as District Manager for 9 units by coaching each staff member to achieve their

next level of professional development.

• Partnered with research and development to review products and create recipes to enhance

menu appeal, increase customer t raffic and build sales.

• Decreased employee injuries, insurance premiums, payouts and OSHA fines by delivering

safety and OSHA regulations t raining to all employees.

• Developed and delivered “Same Page” t raining to increase knowledge levels among

management and staff and to improve consistency from store to store.

• Coached individual managers to develop skills for reducing payroll through better

scheduling of resources, lowering food cost expenditures through more efficient product

ordering, and developing skills for selecting highest quality products.

• Performed staff and manager evaluations, providing feedback, and creating action plans for

i mproving performance. Creating a professional development plan th ru feedback and action

p lan for each member.

• A uthored and compiled t raining resources including videos and manuals to develop each

staff member in product and service awareness.

• P romoted brand awareness thru commercials, photo sessions, and menu implementation

w ith marketing department.

• I mproved performance of skilled laborers by t raining and development with proficiency and

effectively in productivity.

V OLUN T EER F I RE CH I E F 1995 - 2001

• Voted Firefighter of the Year in 1997.

• Decreased ISO rating from 9 to a 6 that significantly reduced Homeowners Insurance.

KENNETH A. TEAL PAGE TWO

G OL DE N CORRAL, Thomaston, GA 1982 - 1987

General Manager

Responsible for t raining, hiring, counseling, menu implementation, food cost, production cost, and

p rofit controls.

• Coached, developed and t rained staff of over 60 employees and three managers.

• T rained and monitored shift leader program with two hourly employees that became

managers.

• Monthly invoice reconciliations, vendor payments, food safety standards, and handled all

H .R. issues for the unit.

E D UCAT ION AND PROFESSIONAL DEVE LOP M E N T

• ServSafe Food Protection Manager Certification, ServSafe, Greer, SC

P roficient in Microsoft Office

• Keynote speaker at large venue events. Topics include: Same Page Training Sessions and

M anagement Development

Contact this candidate