Customer Service Project

BONNY P. BARRY

*** **** **** ******

Conshohocken, PA 19428

Telephone: 610-***-**** Email: ********@*****.***

EDUCATION

THE CULINARY INSTITUTE OF AMERICA, Hyde Park, New York 2000

AOS Culinary Arts

Honors: The Young Professionals Medal of Merit form the Academie Brillat-Savarin 2000

SAINT JOSEPH'S UNIVERSITY, Philadelphia, Pennsylvania 1997

Bachelor of Arts in Philosophy. Minor in Political Science

Honors: Alpha Sigma Nu - Jesuit Honor Society 1996

UNIVERSITY OF LONDON, BIRKBECK COLLEGE, London, England 1995

EPISCOPAL ACADEMY, Merion, Pennsylvania 1993

EXPERIENCE

THE VANGUARD GROUP, Malvern, Pennsylvania

Program Manager 2012

Selected to manage a special project leading the transformation of the company’s business dining services. Lead the corporate wide initiative

to elevate all employee services to a “best in class” status, the Business Dining Transformation’s goal is to transform the physical cafeteria

spaces of 14 dining venues to encourage collaboration and fellowship, integrate several new technologies to improve the customer service

experience and redesign the menu of offerings with a focus on wellness. Oversee all work-streams associated with the project including

design/construction, technology, menu redesign, and employee and senior leadership change management communications. Duties include

the responsible management of a multi-million dollar budget, contract negotiation and management, and timely execution of all project

schedules.

Communications Consultant, Institutional Participant Education 2007-2012

As a Communications Consultant was a senior member of the client relationship team and was charged with being the subject matter expert

on Participant Education for defined benefit and defined contribution retirement plans. Responsible for deepening client relationships

through the flawless execution of customized education plans and broadening relationships by matching client needs with new product

offerings. Using a consulting process, analyzed participant and plan analytics to identify strengths and opportunity areas of participant

investment behavior and financial literacy. Partnered with clients to translate their goals and the identified opportunity areas into an

executable strategy aimed at driving positive participant action. Led the department in client satisfaction surveys consistently averaging a 9.5

out of 10 on Net Promoter Score survey. Led department engagement in new business development, consulting with sales teams on the

successful wins of new and expanded relationships from $500 Million to $5 billion.

SAINT JOSEPH’S PREPARATORY SCHOOL, Philadelphia, Pennsylvania

Director of Annual Giving 2004-2007

Oversaw all annual giving activities including annual fund, auction and affinity clubs which generated more than $2.0 million in donations.

Created yearly fundraising communication plan to articulate the school’s unique mission and vision to the extensive donor base. Managed

donor/prospect identification and research. Created customized plans for various donor segments for deepening the donor relationship and

increasing average annual donation. Duties included creation of yearly fundraising activity calendar, management of annual giving budget,

execution of communication campaigns, volunteer assignments and donor events. Over four year tenure as Director consistently exceeded

increased dollar goals through increasing individual donor levels and establishing new donor relationships.

Special Projects included annual giving program redesign and managing a database conversion project. Duties for the annual giving

program redesign included the creation of a new fundraising structure centered on a targeted peer-to-peer solicitation process. Redesign

included recruiting the first volunteer led Annual Fund Cabinet, rebranding of the annual fund image and materials, and establishing new

donor/prospect event program. The redesign program exceeded its year one goal of $1M by 50% with a final total of $1.5M. During the

Database Conversion project, led the transition from one client/donor relationship management database to a new database within budget

and on time. Duties included setting policies for use, leading the creation of a user manual, and training all office staff and new hires.

Director of Special Events 2003-2004

Managed all donor events from planning session to day of execution including catering, invitations/programs, audio-visual, and volunteer

management. The largest event, a charity auction, included 800 attendees, 75 volunteers, 1200 auction items and raised more than $250K.

CULINARY CONSULTANT, Gladwyne, Pennsylvania

Campbell Soup Company, Campbell’s Kitchen 2001-2003

Served as a consultant in the Campbell’s Kitchen. Projects included: the sales education program “Behind the Brands” and nationwide

market research test programs for new business development teams.

THE OLD GUARD HOUSE INN, Gladwyne, Pennsylvania

Pastry Chef 2000-2001

Interests: Golf, Triathlons, Cooking, Wine tasting, Travel - over 25 countries visited on 4 continents. Hoping to visit all 7 continents.

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