Customer Service Quality Control
Resume:
A ndrea Macomber
**** *. **. ******* * wy. Apt. H
St. Bernard, La 70085
Objective:
To secure a position with St. Bernard Parish which will utilize my talents and
s trengths. Thus, enabling me to advance with the forward growth of a successful
position within a company.
Education:
Elaine P. Nunez Community college
Delgado Community College
Skills:
Computer L i terate (Word, Excel, Publisher, Works, Works-Word, Notepad, Word-
Pad, Happy, HES, Entergy & Atmos Portal and the In ternet, Cap60), make copies,
fax, scan calculator, adding machines, cash registers, and multi-tasking.
Work H istory:
October 2011 – P resent: TR M & Vaughan Bar I nc.
Manager - customer service, scheduling, find replacements for call outs, balance
cash drawers, conduct meetings, create agendas & t rainings, make or create policy
& p rocedures, handle internal and external disputes, handle marketing promotions,
c reate flyers, plan events, filing, data entry, typing, computer (Word, Excel,
I n ternet), fax, adding machine, make copies, computerized cash register – CCS
cash system, employee folders, maintain seven apartments: repairs, collect rent,
complaints, create & handle tenant files, maintain a grill: food prep, Serve safe
certified in accordance to National Restaurant Association & Board of Health
regulations.
N ovember 2008-October 2012: St. Bernard Pa rish Government
May 2009 - October 2012 - EO Officer - Handle EO disputes for clients within the
department, incident reports, handles and up keep employee files.
October 2009 – October 2012 - CSBG Specialist - Determine eligibili ty for clients,
i ntake paper work, pay rent/mortgage, gas, light bills, and tui tion assistance
quality control bus folders, schedule bus t ransportation, make copies, enter clients
on CSBG Excel spread sheet and into the Cap60 program.
October 2009 – October 2012 - L IEAP Specialist- Determine eligibility for clients,
p rocess regular and crisis light bills, stop disconnects with Entergy and Atmos, use
of entry portal and Atmos portal, create new files for first time clients, filing,
answer phones, use Outlook, Word, Excel, refer clients other agencies, Hes network.
November 2008 – October 2012 - Receptionist- Answer phones, greet clients, make
copies, check schedules, and check paper work for L I HEAP Specialist, check
schedules for housing clients.
November 2008 – October 2009 - Section 8 Specialist (Office of housing &
Community Development)- to complete 50058 reports, annual recertification,
banking budget information, HAP changes, HAP payments, inspections, interim
adjustments, end participations, landlords and tenant relations, monthly reports,
waiting list, answer phones, take and give messages, make copies, fax information,
adding machine, filing, landlord and tenant changes, schedule appointments,
maintains up-to-date computer records on tenants, landlords, and applicants (Word,
E xcel, Publisher, Works, Happy, In ternet), customer relations, complies with federal
regulations pertaining to the section 8 program (Federal Regulations & changes),
leases, delinquency reports, VMS, MTCS.
Februa ry 2007 - November 2008: Employed by the City of Thibodaux
I n the Section 8 Department as a section 8 specialist (Office of housing &
Community Development) to complete 50058 reports, annual recertification,
banking budget information, HAP changes, HAP payments, inspections, interim
adjustments, end participations, landlords and tenant relations, monthly reports,
waiting list, answer phones, take and give messages, make copies, fax information,
adding machine, filing, landlord and tenant changes, schedule appointments,
maintains up-to-date computer records on tenants, landlords, and applicants (Word,
E xcel, Publisher, Works, Happy, In ternet), customer relations, complies with federal
regulations pertaining to the section 8 program (Federal Regulations & changes),
supervises part-time staff, assist director in the administration of the program,
revise procedure manual for current position.
October 1999 - October 2004: Employed by Renaissance Reti rement
Community
Scheduling coordinator/administrator assistant, I handled scheduling for
n ursing/respiratory personnel, typing, computer (Word, Excel, Publisher, Works,
Works-Word, Notepad, Word-Pad, and the In ternet), filing, payroll, in-services,
schedule appointments, conduct interviews, hiring/terminating personnel, counsel
employees, attendance, run errands, answer phones, take and give messages, make
copies, fax, calculator, adding machines, create files, go on t ransports with
residents, customer service.
June 1995-October 1998: Employed by Bally’s Casino
Slot Floor Supervisor to maintain the casino f loor, customer relations, handle
i nternal and external disputes, wri te incident reports, scheduling, minor repairs on
s lot and poker machines, wri te and pay jackpots of $1200 or more, fill empty
machines, prepare evaluations, data entry, print reports on Word and Excel.
References/Awards/Certificates furnished upon request
Contact this candidate