Customer Service Administrative Assistant

Edwards Fabian

S killed and E xperience d in :

Information Technology Specialist / Administrative Assistant / Bilingual (Spanish)

Phone: 706-***-****, 770-***-****. E-Mail: *********@*****.***

Work History:

* Apple Inc., Apple iPhone/iOS Technical Support Advisor : 2011 – 2012

- iPhone, iPod Touch and iPad: iOS Troubleshooting, setup and product activation

- Great Customer Satisfaction and Average Handling Time

- Call center customer service

* * Latin Services Translation Office in Dalton, GA - Administrative Assistant, Spanish Translations 2010 - 2011

* “The Corner of Faith” Bookstore in Dalton, GA - Christian Bookstore sales, customer service 2010 - 2011

and store management experience.

Education:

- Georgia Northwestern Technical College, in Calhoun, GA 2007 - current

*Associate of Applied Science in Computer Networking Specialist Degree

*CISCO - Networking Training

Related coursework: Network Installation, Windows server 2003, Windows XP, computer installation

-Dalton State College, in Dalton, GA 2005 – 2007

General Studies coursework requirements

- Gordon Central High School, in Calhoun, GA 2000 - 2004

High School Diploma

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Information Technology and more related Skills:

* Apple Operation System: Experience on iOS Mobile software, Mac OS X, Apple Applications: iMovie,

GarageBand, iDVD, iPhoto, Final Cut Motion software, Remote Desktop Softwares, iWork: Keynote and more.

* Microsoft Windows Software:

> Windows XP, Vista, 7 and Windows Server

> Microsoft Office (2003, 2007, 2011) Word, PowerPoint, Excel

> Installation, Building, Back up, Virus removal.

* Adobe Creative Suite: Fireworks, After Effects, Photoshop, etc.

* Multimedia production: video editing, ProPresenter projection Software.

* Network Fundamentals LAN

* Accounting and administration experiences through the local church Directory Board.

Other Organizational Skills and Responsibilities:

Youth Pastor, at Spanish Rome Church of God of Prophecy, Rome, GA 2007 - present

Music Director, at Church Of God of Prophecy - Rome, GA 2008 - present

Multimedia Director, at Spanish Rome Church of God of Prophecy, Rome, GA 2007 – present

- Assist with the placement of scriptures, pictures, and slides during live service broadcasts

Objective:

Strong Information Technology knowledge at the service of your company to make difference and to

impress your clients. My knowledge and training will be your company’s asset shown in the quality of

my work. My bilingual skills (Spanish) will increase your company’s outreach to more clients in this

competitive industry. Below you will find my Best Credentials for this job.

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