Customer Service Manager

Ericka Blackwell

Employment Counselor at Self Employed

*************@*******.***

Summary

A driven Human Resources professional who believes in the best in every co-worker. My objectives are to find

and place the right person in the right job at the right time to support an individual's desire to add value to the

organization and to perform to their best -- everyday!

Experience

Employment Counselor at Self Employed

January 2013 - Present (9 months)

• Provide employment counseling to clients regarding exit strategies, mock interviews, personal succession

planning

• Counseling through difficult discussions, issues in the workplace – provide strategies for successful

navigation through professional roadblocks and/or obstacles

• Resume review, cover letter creation and phone interview etiquette training

• Personal appearance discussion, email/voicemail etiquette

Family Historian/Genealogist at Carrington Chappell Family Organization

January 2011 - Present (2 years 9 months)

• Create comprehensive family tree and family history for my extended family – the Carrington/Chappell

family;

• Extensive historical research of slave records, land records, and vital records across 10 states via creation of

questionnaires; family website (Facebook) and email account to manage data streams and requests for support

and information from individuals (family/strangers) nationwide.

• Verifying data obtained through census, vital records, land ownership, newspaper reports and legal

documents to determine veracity of familial connections

HR Business Partner - Sr. Recruiter at Harrah's New Orleans

August 2011 - February 2013 (1 year 7 months)

•Strategic Business partner with Food/Hotel Operations and Total Service (Customer Service) Directors to

manage performance, assess and develop training needs (created internal culinary institute); talent review (at

all levels); internal advancement strategic planning and compensation matters.

•Conduct Employee Relations investigations, mediations and performance management review,

administration of annual reviews, action plans and development plans.

•Develop market network for both recruitment needs as well as staff support (Job1/Goodwill – to aid those in

need of computer/communication/retail/soft skills).

•Develop recruitment strategy for New Orleans market for both Management and line-level recruitment; Full

responsibility for full recruitment life-cycle for the Harrah's New Orleans Property

Page1

•Develop Employee Advisory Council (local universities/colleges, community outreach organizations, job

developers, etc.) to meet monthly/quarterly to discuss recruitment needs, community support – tie together all

agencies in a common effort to re-employ New Orleans residents.

•Created SOP manual (playbook) for both HR team and Operators

HR Generalist at IKEA

November 2007 - June 2010 (2 years 8 months)

-Develop recruitment strategy for Brooklyn market for both Management and associate level recruitment;

-Strategic Business partner with Customer Service and Interior Design Directors to manage performance

(performance appraisals; disciplinary actions and coaching sessions), co-worker relations issues and

compensation matters;

-Develop market network for both recruitment needs as well as staff support;

-Craft job descriptions and advertisements, determine media presence for recruitment purposes and attend

career fairs;

-Manager pre-employment process (screening for values, background checks and drug screenings);

-Conduct new hire orientation, manager training on recruitment; process, co-worker selection standards and

Kenexa/Brassring;

-Conduct exit interviews and manager check-in sessions regarding recruitment needs and updates for job

description requirements .

HR Representative at Tribune Broadcasting (CW11 - NY)

December 2002 - November 2007 (5 years)

-Recruitment of non-exempt and exempt level positions;

-Pre-employment process management (drug screens &; background checks);

-Year-round intern coordination (recruitment, interviews, orientation, performance evaluation);

-HRIS (PeopleSoft, Business Objects/Datamart and Brassring);

-Compliance coordination (EEO, Certificates of Insurance, etc.);

-Conduct new hire orientation, training and employee wellness programs;

-CW11 employment web page maintenance (Oxygen Assembler); creating promotional materials for HR

activities (flyers, emails and newsletters);

-Represent the CW11 at various career and diversity fairs (industry or educational).

Recruiting Coordinator at KPMG, LLP

August 2000 - December 2002 (2 years 5 months)

-Recruitment of potential candidates for Senior, Supervising Senior, Manager and Sr. Manager positions;

heavy scheduling

-Sourced candidates and advertised available positions with various on-line recruitment sources utilizing

various career and job web-sites as well as bulletin boards and alternative sourcing sites

-Represented firm at all experienced hire Career Fair and Industry related conferences -- provided

promotional materials and maintained public relations with potential candidates; aided in training and support

of new hires within recruiting team;

-Team Leader of Diversity Recruitment Information team -- facilitated team meetings, aided in the gathering

Page2

of external (from professional counterparts/competitors) and internal processes/procedures/marketing

materials, participated in creation of process document for entire national recruitment team, and coordinated

efforts with National Directors of EEO and Marketing in creating national recruitment standards.

Staffing Assistant at Neuberger Berman

November 1996 - July 2000 (3 years 9 months)

-On-line recruiter -- Research new on-line recruitment opportunities; exploring all options and activities to

bring firm recognition to the internet

-Coordinating off-site recruitment efforts (planning, creating advertising materials and giveaways, etc.)

-Serve as communication liaison between external job candidates and the hiring manager, interviewers, and

support staff;

-Busy phones; heavy scheduling, calendar maintenance, and travel coordination for five Generalists

-Facilitate contact with external agencies, negotiating contracts and maintaining an on-line database of these

agencies;

-Prepare pre/new-hire “Welcome Aboard” information packets; conduct “Pre-Orientation” presentation;

process and verify background investigations and drug screens.

Skills & Expertise

Recruitment/Retention

Employee Relations

Perfomance Management

Recruiting

Talent Management

Talent Acquisition

Onboarding

Human Resources

Employee Engagement

HRIS

Employee Benefits

Applicant Tracking Systems

Organizational Development

Sourcing

HR Policies

Change Management

Employment Law

Personnel Management

Workforce Planning

Succession Planning

PeopleSoft

Performance Management

Training

Management

Customer Service

Inspiring Teams

Page3

Employee Training

Hiring

New Hire Orientations

Leadership

Temporary Placement

College Recruiting

Coaching

Job Descriptions

Time Management

Education

Pace University

Certification, SHRM - HR Management, 2002 - 2002

Activities and Societies: SHRM Learning Center HR Management Certificate received 5/1/02

PHR Certified on June 4, 2002

City University of New York-Baruch College

BBA, Marketing, 1998 - 2001

Page4

Ericka Blackwell

Employment Counselor at Self Employed

*************@*******.***

Contact Ericka on LinkedIn

Page5

Contact this candidate