Customer Service Manager

Courtney R. Banks

*** ****** ***** ***. ***********, SC 29063

Mobile: 857-***-**** Email: **************@*****.***

OBEJECTIVE:

To seek a position within a reputable company that promotes challenges, change, and professional

growth that will best suit my pleasant personality, knowledge in customer service, receptionists

and in medical office administration assistant that can be utilized effectively providing quality

service in a positive and structured work environment.

EMPLOYMENT:

HOSTES

Fatz 08/2013-Present

Irmo, SC

• Greet guests and take them to their seats

• Present menus and specials

• Ensure the quantity of menus is sufficient to cater to the number of guests

• Bust tables and set them up as needed

• Make sure windows are cleaned

DATA ENTRY 05/2013-5/2013

Jones School Supply Irmo, SC

• Engraving (TYP)

• Production

• Transfer PDF files to Word and Excel files

• Templates

CUSTOMER SERVICE REPRESENTATIVE 12/2012-3/2013

Gold’s Gym Columbia,

SC

• Demonstrate exceptional customer service by operating multiple phone lines and multiple

tasks

• Manage workload by:

o Checking in all gym members with pleasant attitude

o Verify and complete production sheets and customer service forms

o Handle cash, check, and credit transactions on cash register

o Verify and complete required paperwork before and after each shift

• Ensure cleanliness and proper setup for onsite tanning beds and work area

• Assist manager and teammates with other related duties when and as needed

SALES ASSOCIATE 12/2012-04/2013

Shoe Department Encore Columbia, SC

• Demonstrate exceptional customer service by:

o Greeting and assisting customers with their preferable needs

o Provide positive and happy experience for all customers

o Measure customer’s feet for appropriate size, style, and comfort

• Handle cash, check, credit transactions on cash register

• Verify and complete required paperwork before and after each shift

Courtney R. Banks

100 Walden Drive Apt. 222Columbia, SC 29063

Mobile: 857-***-**** Email: **************@*****.***

• Ensure cleanliness and proper setup for the opening or closing of the store

• Assist manager and teammates with other related duties when and as needed

ADMINISTRATIVE ASSISTANT 5/2010-8/2012

Treasured Hands Therapeutic Massage Columbia, SC

• Demonstrated exceptional customer service by:

o Answering incoming calls with pleasant tone and attitude

o Greeted and assisted clients and business vendors with their needs

o Provided information to clients and vendors regarding massage therapy

services and prices

o Scheduled appointments for new and returning clients

o Reviewed policies and procedures with new clients receiving services

• Achieved Front Desk Administrative duties by:

o Filing clients personal information

o Utilized Microsoft Word, Power Point, and Excel for:

Bookkeeping/Clientele

Personal messages for business owner

Inventory of products and supplies

Handle cash and credit transactions at cash register

• Ensured cleanliness and proper setup of office and salon

QUALIFICATIONS:

• Advanced knowledge in Microsoft Word, Power Point, Excel, & Outlook

• Flexible with multi-tasking and working under pressure

• Ability to maintain high level of confidentiality and work ethic

• Ability to demonstrate Leadership skills by:

o Motivating and encouraging teammates to their highest potential

o Delegating work related duties in a professional and respectful manner

• Type 57 WPM

EDUCATION:

Midlands Technical College 1/2011- PRESENT

Columbia, SC

Major: Administrative Office Technology

Blythewood High School 5/2009

Blythewood, SC

Diploma Received

REFERENCES:

Available upon request

Contact this candidate