Sales Manager

Robert E. Smith

***** ********* ***** ******, *******, FL 32820

Phone: 847-***-**** (Cell)

Email: ****************@*****.***

CAREER

OBJECTIVE Discover new and exciting ways to expand a company's hardware

and software systems and capabilities.

To secure a position with a growing and dynamic company.

1 BUSINESS

EXPERIENCE

12/02 - 06/12 A-One Solutions, Inc, East Dundee, IL

Manager Systems Administration

Lead technical support for resolving issues related to emails, printers,

servers, computers and other equipment.

Installation of all network computers and remote access capabilities.

Install all software, upgrades and operating systems.

Trouble shoot all hardware and software failures and replace defective

components.

Perform data backup and disaster recovery operations.

Maintain and administer computer networks and related computing

environments, including computer hardware, systems software, applications

software, and all configurations.

Plan, coordinate, and install network security measures in order to protect

data, software, and hardware.

Monitor the performance of computer systems and networks, and to coordinate

computer network access and use.

3/97-12/02 Powerware Corporation, Lombard, IL

Mission Critical Service Sales Manager (Back-Up Power)

(Manufacturer of (UPS) Uninterruptible Power Supplies)

Responsible for all Battery / Flywheel sales within the North Central

Region (13 States)

Responsible for providing direct sales of the company's product and

services

Provide product presentation and training to end-users

Track and forecast revenue and accounts against company forecast

Negotiate service contracts / agreements that best suite end customers

needs

Experience developing solutions to unusual and complex contracting issues

Interface with on-site services, repair and/or installation of company

Power Management and mission critical monitoring systems (Foreseer,

Cellwatch and B-Tech).

Responsible for expanding existing accounts within the geographic territory

Increased Sales over 39% in first year of management

Representing the company in trade shows to advertise the expertise in the

Power Integrations' product line

Achieved 147% over Company Set Revenue Goals of $2.9mill For FY2000

3/97-12/98 Powerware Corporation, Lombard, IL

Applications Sales Engineer (Uninterruptable Power Supplies)

Responsibilities included but not limited to

Provide pricing information and product enhancement to distributors OEMs

and Resellers.

Provide Technical support to customers, consultants and contractors to

support their requirements

Review customer contracts /specification and assist with product

applications, customer product features, generating technical proposals or

build packages (BOM's, written diagrams, CAD Developments)

Specify and help design new product applications for customers (Mechanical

& Electrical)

Create custom engineering drawings as required for North American market

customers.

Exercise judgement within generally defined practices and policies in

selecting methods and techniques for obtaining solutions

Created designs for large scale PDU and Uninterruptable Power Supply

(Mechanical or Electrical)

Providing effective support to customers by giving product demonstrations

and trainings

Evaluating technical functionalities of the products to meet development

standards

Interprets customer technical specifications and generates strategies for

implementation in production.

Assists customer in defining application, system, and hardware

specification from Customers requirements

Works from an instrumentation drawings to design applications and control

strategies to meet requirements.

Work with Remote Engineering centers to provide most cost effective

implementation of the project

Assists with on-site engineering, start-up and application commissioning.

Participates in customer acceptance tests.

11/88-2/97 General Semiconductor, Inc. (Formally General Instrument

Corp.), Melville, NY

Application Engineering Specialist (Semiconductor Components)

(Leading Manufacturer of discrete semiconductor)

Provide engineering and marketing/sales support to regionals, customers,

distributors and sales representatives.

Perform failure analysis on devices upon request.

Perform testing and analysis on various parts in General Instrument

portfolio upon request; to determine parametric performance using various

scopes, automated testers, and environmental equipment to help to optimize

the design process for various customers.

Perform market research for effective pricing of products

Assisted marketing department in developing promotional plans

Interface with various departments and customers by providing inside sales

and engineering assistance in the designing in of components, product

selection, resolving manufacturing quality and design problems.

Provides technical support to customers and other service personnel in

determining and solving hardware problems. Support includes consultation,

diagnosis, problem verification, status reporting and resolution.

Conducts a line of questioning that identifies the product problem while

minimizing customer anxiety and increasing customer satisfaction.

Reports performance trends/problems to management, recommending

resolutions, if necessary. Implements corrective action, either directly or

through other service personnel.

Participates in the review of technical product documentation to ensure

that consistent, accurate and appropriate information is provided,

recommending corrections, additions or improvements, as required.

EDUCATION

St. Leo University, Saint Leo, FL 33525

BS in Computer Information Systems (CIS)/ BS in Computer

Science

March 2002 to May 2004

Nassau Community College, Garden City, NY

Associate Degree in Engineering (A.S.E.E.),

February 1994 to January 1997

Major: Engineering Science

Suburban Technical Institute, Hempstead, NY

September 1987 to September 1988

Major: Advance Engineering Technology

AWARDS

Power Circle Winner 4Years in a row (Awarded to top 1% of Global Sales

force)

Sales Excellence (Top Service Sales Specialist for North

America (Back-Up Battery Systems))

PROFESSIONAL CERTIFICATIONS

Quality and Productivity Technology - Principles of JIT

November, 1989

Total Quality Management - Principles of reliability

May, 1991

COMPUTER EXPERIENCE

Programs: Word Perfect, Freelance Graphics, Microsoft Office Suite, Auto

CAD, DreamWeaver Suite, HTML

REFERENCES Available upon request.

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