Manager Customer Service

Jessica J. Williams

**** ****** ****. ***. *-***, River Ridge, LA 70123

504-***-**** ++ **************@*****.***

Professional Profile

• Excellent written and oral communication skills

• Effectively establishes solutions for any problems that may arise.

• Exceptional organizational skills

• Proficient in Microsoft Office

Work Experience

1stLake Properties, Inc. July 2010-Present

Assistant Property Manager, Palmetto Creek Apartments

• Responsible for daily Internal Marketing and monthly Outside Marketing of Property

• Responsible for current residents or prospects who need customer service assistance

• Coordinates all contractors for all turning processes for any vacant apartments

• Responsible for semi-annual inspections of 216 apartments with Property Manager

• Oversees work orders in coordination with A/C Maintenance Technicians, General Maintenance

Technicians, and Grounds keeping.

• Responsible for bi-weekly supply orders for Property.

• Responsible for banking all Rental payments monthly.

• Preparation of all paperwork for main office associated with residents who have not renewed their lease.

• Responsible for auditing all files semi-annually with Property Manager.

• Responsible for any emergencies after hours that occur on the property in coordination with local law

enforcement and the local fire department.

Garden District Podiatry LLC. March 2008-June 2010

Medical Assistant/Medical Billing Coordinator

• Responsible for daily insurance billing

• Responsible for daily insurance and patient posting

• Made claim submissions daily to insurance companies

• Responsible for entering patient demographic information into medical software program

• Responsible for ordering medical supplies for the clinic

• Answered phones, made appointments, and accepted co-payments from patients

• Responsible for fitting patients with custom orthotic corrective devices

Active Mortgage LLC. March 2005-March 2008

Residential and Commercial Mortgage Broker

• Advised clients on refinancing or purchases of a commercial or residential property

• Negotiated with title companies, insurance agents, real-estate agents, residential and commercial

appraisers to ensure a smooth mortgage loan closing for my clients

Lazboy Furniture Galleries September 2001-March 2005

Store Manager

• Responsible for screening, hiring and training of sales and sales support staff

• Responsible for bi-weekly payroll and commissions for staff

• Coordinated inventory transfers with other stores and warehouse

• Organized daily delivery schedules

• Balanced sales daily

• Responsible for creating purchase orders for customers with special orders in coordination with

manufacturers in several states.

• Attended furniture market twice a year, and was responsible for selecting new merchandise for

showroom

Education

Archbishop Chapelle High School 1995-1999

References upon Request

Contact this candidate