Customer Service Manager

Chisolm, Eddie I I I

Clearance:

P roposed Position/Responsibility: Supply/Warehouse Manager

Proposed Employment Status: F ull-

Availability Date: M arch 1, 2013

time

Bachelor of Science – Business Administration/Accounting, Johnson C. Smith

Education:

University, Charlotte, NC-70 semester hours completed

Contact Information: 843-***-****

***********@*****.***

Management / Technical Skills

Summary of Relevant Experience

Nearly 10yrs of experience in the Logistics and Supply field. A highly motivated independent, with

•

strong multi-tasking, organizational, leadership, listening, team building, and skills

• Possess the analytical ability to define, collect/establish facts and take/recommend action based upon

applicable established guidelines

• Proficient in Microsoft Office, Excel, Power Point, and Word

Other Beneficial Experience Desirable to the Customer

• Managed a high-volume workload within a time sensitive, high quality expectation environment.

• Meet/exceeds all physical requirements to work in an austere conditions for an extended period

• Excellent written, verbal, and interpersonal skills; good cognitive reasoning skills

• Understanding of OSHA, DOT safety standards, and Lean Six Sigma principles

Professional Experience Synopsis

The Light Post/Low Country Originals June 2011- present- Warehouse Manager

• Written production reports based on data compiled, tabulated, computed and briefed to mgmt.

• Trained new personnel to operate forklift/transport stock/load and unload trucks safe/efficient

• Ensured packages were pulled/staged equipment for shipment, prepared the necessary paperwork

• Verified all equip was correctly loaded/submitted the reports monthly with zero discrepancies

United Parcel Service(UPS) July 2008- present- Dockworker

• Loaded/Unloaded/Sorted freight from trailers in a safe timely efficient manner

• Managed and implemented loss prevention procedures to keep theft/liabilities to a minimum

• Oversaw scanning equip stayed online and all packages were scanned/distributed to correct loader

• Prepared/ managed safety procedures in accordance with company, OSHA, and DOT guidelines

Cregger Company July 2007- October 2010- Shipping Manager

• Assigned loads for delivery drivers and tailored the deliveries to the most cost effective route

• Saved $5K+ in fuel/vehicle maintenance by maximizing routes and package delivery schedules

• Oversaw scanning equip stayed online and all packages were scanned/distributed to correct loader

• Led department by applying Lean principles for continuous improvements

Randstad May 2001- October 2007- Customer Service Representative

• Initiated reservations logs/answered multiline switchboard/maintained daily log of guest

• Performed quality assurance and control checks during the input of data from source documents

• Resolved an average of 100+ customer inquiries per week and consistently met performance

benchmarks in all areas (speed, accuracy, volume)

• Used the utmost professionalism to ensure that orders were processed expeditiously, and with zero

errors.

Lowes September 04- May 2006- Delivery Driver

• Pull, load, and deliver customer purchases in a friendly, timely, safe and efficient manner

• Valid Commercial Drivers License(CDL)/noncommercial DL Class XX no moving violations

• Worked in environment which required lifting heavy boxes, standing for prolonged hours, hot/cold

Contact this candidate