Security Active Directory
Resume:
Shervan Torabi
*************@*******.***
EXPERIENCE
March 2013 – Present Director of Information Technology
George Washington’s Mount Vernon
Oversight of all IT and A/V functions within the Estate, including for day to day Museum operations, The
Mount Vernon Inn and Food Court.
Upgrade of internal network to 10GbE backbone consisting of new Cisco PoE switches and single-mode
fiber.
Implementation of Cisco ASA 5515X Firewalls in a fault tolerant configuration
Implementation of ServiceDesk Plus ticketing and asset management system
Extension of the Mount Vernon IT infrastructure to the newly constructed George Washington
Presidential Library.
Jan 2008 – March 2013 Director of Information Technology
Citizant, Inc.
Completely revamped internal corporate network including establishing a fresh Active Directory.
Made appropriate recommendations and plans for migrating all IT functions back in house during 2008
resulting in significant cost savings and increased user satisfaction from 2009 on.
Created and maintained robust, secure, multi-site WAN topology/Private Cloud.
Researched and implemented Cisco Ironport Web Security Appliance (proxy server).
Implemented Cisco AnyConnect Secure Mobility client to allow end users remote access to development
servers and other internal only elements. In 2012 implemented mandatory ‘Always-on’ VPN to increase
security posture.
Implemented all enterprise systems including Exchange 2007, Sharepoint, Blackberry, etc and performed
the successful migration and hand off from outsourced vendor.
Implemented and managed ServiceDeskPlus ticketing & asset management system.
Managed all tiers of support including basic helpdesk/end user support all the way up to enterprise system
support.
Managed hardware/software inventory and developed policies for equipment lifecycle.
Used various methods to maximize lifespan of hardware to ensure lowest possible TCO.
Introduced strict security policies and procedures resulting in dramatic decrease in malware/spyware
infections as well as decreased volume of support tickets in general.
Introduced standardization of hardware/software elements to enhance end user experience as well as
reduce costs.
Managed service/maintenance Agreements, SLAs, licensing, expiration, renewals, etc.
Researched new or replacement products and services as well as negotiating favorable pricing and terms.
Managed all purchasing for the IT Department as well as for numerous client projects.
Managed proper disposal and accounting of end of life hardware and software.
Helped forecast and create annual IT Department budgets.
Management & monitoring of all network elements including Cisco 18xx, 36xx Series routers and ASA
55xx Series Firewalls.
2009 Excellence Award winner
Sept 2005 – Jan 2008 TKC Technology Solutions IT Manager
Implemented, managed and maintained all IT infrastructures at all locations.
Managed all Helpdesk functions including a team of three technicians.
Consolidated IT infrastructure for seven sister companies to reduce costs and increase productivity and
manageability.
Introduced enhanced security policies and procedures.
Standardized network elements and end user experience wherever possible.
Actively communicated with and maintained a high profile presence with our end user community.
Implemented and managed OpManager for 24/7 monitoring of all systems.
Implemented and managed ServiceDeskPlus Helpdesk ticketing system.
Assisted in build out and planning for new data center in Rockville, MD.
Assisted in implementing and supporting Sphericall VoIP at each of our six locations.
Coordinated with NANA Corporate IT personnel for external departmental needs.
Installed configured and managed DNS, WINS and DHCP services within an Active Directory
environment at six locations.
Managed all purchasing for the IT Department as well as for numerous client projects.
Hands on experience with Cisco equipment including numerous 800 Series routers 5500 Series ASAs.
Enhanced Exchange topology to include front end/back end configuration
Implemented Cisco Ironport Email Security Appliances in a fault tolerant configuration.
Implemented RPC over HTTPS as well Exchange Activesync.
2007 Pinnacle Award winner
Nov 2000 – Sept 2005 Verizon Multimedia Network Administrator
Leadership role in research and procurement of goal-specific hardware and software for the company
LAN and related desktop users.
Installed and maintained and kept inventory of various models of Dell PowerEdge and HP ProLiant
servers.
Installed and managed a secure 802.11b/g wireless network using WPA Radius authentication.
Built, configured and repaired desktop PCs as required running Windows 2000 and XP.
Provided desktop support for Macintosh and Windows clients using Microsoft Office and various other
common applications
Video capture and editing as well conversion of video to Windows Media, QuickTime and Real Networks
formats.
CD/DVD Creation and mass duplication.
Coordinated with Verizon Corporate IT personnel for external departmental needs.
Managed security for network supporting mission critical corporate applications.
Installed, configured and managed Windows NT/2000/2003 Servers.
Installed, configured and managed DNS, WINS and DHCP services within an Active Directory
environment.
Regularly audited entire security and network architecture.
Hands on experience with Cisco equipment including numerous 2900 Series Catalyst switches, 500 Series
PIX Firewalls, 3600 and 7200 Series routers.
Assisted in installing and managing an Exchange 2003 Cluster.
Assisted in regular backups of data involving Veritas Backup Exec 9 and 10, including disaster recovery
preparation.
TECHNICAL SKILLS
Security
Cisco ASA firewall Cisco AnyConnect Kaspersky/Symantec/TrendMicro Enterprise A/V Suites
Cisco Web Security Appliance Cisco Ironport eMail Security Apppliance Nessus
Applications
Microsoft Exchange Sharepoint Microsoft Visio
Microsoft Office Adobe Acrobat Microsoft Project
Network Management
OpManager Netflow Analyzer Firewall Analyzer
ServiceDeskPlus Ironport M Series Appliance Kiwi SysLog
HP Openview Dell OpenManage OpUtils
IP Services
IPsec SMTP DNS
NTP NNTP FTP
WINS SNMP DHCP
Operating Systems
Windows 200x Server Windows 2000/XP/7 Mac OS
Ubuntu Linux VMWare vSphere
Courses/ Certifications Microsoft Certified Systems Administrator (MCSA)
Education Currently enrolled in a BS program at Northern Virginia Community College
Graduated from Carson Graham Secondary School – Vancouver, B.C.
Citizenship United States
Clearance Formerly held FBI Secret
Formerly held ATF Public Trust
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